Customer reviews - no embellishment, no censorship
Average satisfaction rating - out of 7. Just 'coz.
5.8/7average of 1089 backers.
Cyndi H. - the 14/02/19
7/7
« Good selection easy to use website and great chat to get information ! »
Galaxy S7 active 32GB ATT
Silver
Refurbisher:
Certified Cells
Jose R. - the 12/02/19
7/7
« I have yet to receive my purchase but I am anxiously awaiting it's arruval,,,it seems to be a great »
Galaxy S7 edge 32GB Unlocked
Silver
Refurbisher:
Mobile Top Deal
Michael R. - the 10/02/19
7/7
« Item far surpassed my expectations. Ordered a Stallone and received a phone that could practically pass as new. There was a slight mishap with the shipping, but that's on USPS. Overall satisfied and would definitely shop with Early Upgrade again. Thanks Amanda for your kind response to my issues. »
Galaxy S8 Plus 64GB Sprint
Stallone
Refurbisher:
Early Upgrade
Sydney S. - the 10/02/19
5/7
« Great Phone, Awesome Condition but the charger you guys provided was broken and I had to spend extra money to purchase my own. PLUS the phone STILL hasnt turned on since I recieved it... »
« Fantastic support and quick turnaround! Ryan is the best! »
iPhone SE 64GB Space Gray - Unlocked GSM (A1662)
Gold
Refurbisher:
Home and Pro Studio
Michael F. - the 01/02/19
7/7
« Everything was wonderful! The Shipping was good. The Phone is in Pristine Condition!!! »
Google Pixel 2 XL 64GB - Black - Unlocked
Silver
Refurbisher:
Simple Cell, Inc
Rebecca J. - the 01/02/19
7/7
« FANTASTIC! You would never know this was ever used. Truly impressed with the quality and accuracy in their description and product overall. Tested several products from different refurbishers but I might be sticking with Koala Cash in the future. Thank you!! »
iPhone 8 Plus 256GB Space Gray - Unlocked GSM/CDMA (A1898)
Silver
Refurbisher:
Koala Stash
Leanna T. - the 31/01/19
5/7
« they need to do a better job at updating there order stuff like I had to contact them just to get my tracking number also the SIM card thing is kinda dented but still works so overall the phone is kinda good »
« My wife had a flip phone from Consumer Cellular. While the voice part was fine, she was frustrated by the texting. Texting has become her primary way of communicating via a cell phone. She has an Ipad that she uses at home so she is kinda conversant with Apple's way of doing things.
We received the phone yesterday. This phone appears to a 70 and change year old man's eyes as brand new. I charged the phone then transferred the sim from the flip to the new Iphone. Rebooting the phone and the network came up 1st thing. Recognized our local wifi network and she was off to the races with her new phone.
Initially, we are pleased with the value and brand new appearance of the phone. Only time will tell about the durability but for now it is acting and looking brand new.
Remember guys, "A happy wife is a happy life!" »
iPhone SE 32GB Rose Gold - Unlocked GSM/CDMA (A1662)
Shiny
Refurbisher:
Smarter-Phone
Steffen K. - the 31/01/19
7/7
« My expectations were fully met! Ordered a „Gold“ level IPhone. Battery capacity compared to a new IPhone is 99% (!). Optically the phone is hardly any different from a new phone. Wow, I’m very happy with the quality! Thanks. »
« Phone worked, great price and overall great service »
iPhone SE 64GB Space Gray - Unlocked GSM/CDMA (A1723)
Gold
Refurbisher:
Texas Depot
Thomas S. - the 30/01/19
6/7
« My Pixel 2 arrived before the 48 hour window I paid for, the phone was in very good condition and is working flawlessly. Great support too. »
Google Pixel 2 128GB Unlocked Clearly White
Bronze
Refurbisher:
Wireless Mall
John T. - the 30/01/19
6/7
« Unfortunately, the wrong type iPhone was shipped, a A1763 (Sprint) model instead of the A1662 (Verizon) that was ordered, making for a very long wait. Still waiting for the correct type to be shipped. »
iPhone SE 32GB Rose Gold - Unlocked GSM/CDMA (A1662)
Shiny
Refurbisher:
Smarter-Phone
Filiberto F. - the 30/01/19
7/7
« Thought iPhone would have some noticible scratches because ir brinde grade. However, scratches are carro y noticible ando the finos looks as good as new. »
« Ordered iPhone 8, grade Silver. Ordered late Jan 29, arrived Feb 4 which was quicker than the 10 day shipping I had been told! Overall my phone appears like-new, with just a couple unnoticeable marks on the front & back. Was wary of buying second-hand and had read some bad reviews, but I was very impressed with the quality I have received! No problems so far :) »
« Very fast to ship. Awesome customer service. Top-notch. I will definitely buy from them again as well as tell my friends to buy from here as well. Totally satisfied. »
The Grade refers to the aesthetic appearance of the product (functionally speaking, they're all good-as-new)
All our products are in perfect working condition.
The lowdown on Product Grades and what it all means:
Shiny
No scratches and have exteriors that look brand new. For smartphones and tablets: the screen is completely intact and without scratches.
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Gold
Very light scratches on the body that are invisible from more than 8 inches away. For smartphones and tablets: the screen is completely intact and without scratches.
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Silver
Light scratches on the body that may be visible from more than 8 inches away. For smartphones and tablets: the screen is completely intact and without scratches.
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Bronze
Light but plainly visible scratches on the body. For smartphones and tablets: the screen may have small scratches that are invisible when the device is on.
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Stallone
Visible scratches, and maybe even some dents on the exterior. For smartphones and tablets: the screen may have small scratches that are invisible when the device is on.
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Did you find something wrong with your product during the warranty period?
Open a customer service claim on your Back Market account to let the refurbisher know that there's a problem.
Receive a return shipping label in under 24 hours.
If at all possible, the refurbisher will repair the defect
Otherwise, the refurbisher will exchange the defective product with another
If an exchange isn't possible, the refurbisher refunds your purchase