Is Express Replacement really free?

Yes. Express Replacement is included with eligible purchases. No subscription, no deductible, no hidden fees.

How fast will I get my replacement?

Most approved requests ship the next business day and are typically delivered within 3 business days, depending on your country.

Do I send my device first?

Nope. You receive your replacement first, then return your original device within 10 days using the prepaid label we send.

Will the replacement be the same quality?

Yes, you’ll receive the same model and grade. If we don’t have the exact model, we’ll offer something equal or better.

Are there any holds or deposits?

There are no holds or deposits for Express Replacement, and shipping is free both ways. The only time a hold could happen is if the original device isn’t returned.

What happens if I don't return my device?

If your device is not returned on time, we may place a temporary hold. We'll always notify you before any charge.

What if Express Replacement isn't available for my issue?

We'll walk you through standard warranty service or refund options with clear timelines.

Express Replacement | Back Market

What’s Express Replacement?

Choosing refurbished doesn’t mean choosing less. If you’re not happy with your device, we ship your replacement device before you send the original back — for free. No hidden fees, no complicated claims, no contracts.

Express Replacement is now available on eligible orders.

No hidden-fees, no hidden contracts
Hassle-free process
Extend the life of your device

How it works

1
Start a request
Log in to your Back Market account and select your order. We'll help you confirm your order’s eligibility.
2
Receive your replacement
A like-for-like device (or better) is typically delivered within 3 business days.
3
Return the original
Use the prepaid shipping label to send your original device back within 10 days.

How it works

1
Start a request
Log in to your Back Market account and select your order. We'll help you confirm your order’s eligibility.
2
Receive your replacement
A like-for-like device (or better) is typically delivered within 3 business days.
3
Return the original
Use the prepaid shipping label to send your original device back within 10 days.

What’s covered

✓ Sudden device failure (screen went black, device won’t turn on)

✓ Battery won’t hold a charge

✓ Camera stops working (no signs of physical damage)

What’s not covered

× Accidental damage (cracked screen, liquid spills)

× Lost or stolen devices

× Software issues from unauthorized modifications

What customers say

"Knowing there's a one-year warranty and this replacement option made me okay with refurbished." Customer in France
"...resolved very quickly by sending a second one directly without waiting for the return of the first."
Customer in France
"With the express replacement, we first received the new product, fully compliant and working properly... No problem."
Customer in France
“Approved quickly and shipped fast. I didn’t expect to have a working phone again in two days.”
Customer in the UK
“I use my phone for work every day. Getting the replacement before sending mine back meant I didn’t have to stop anything.”
Customer in France
“I couldn’t afford to be without a phone, so replacement was the obvious choice.”
Customer in France
"The steps were very clear. I followed the instructions and that was it."
Customer in France

What customers say

"Knowing there's a one-year warranty and this replacement option made me okay with refurbished." Customer in France
"...resolved very quickly by sending a second one directly without waiting for the return of the first."
Customer in France
"With the express replacement, we first received the new product, fully compliant and working properly... No problem."
Customer in France
“Approved quickly and shipped fast. I didn’t expect to have a working phone again in two days.”
Customer in the UK
“I use my phone for work every day. Getting the replacement before sending mine back meant I didn’t have to stop anything.”
Customer in France
“I couldn’t afford to be without a phone, so replacement was the obvious choice.”
Customer in France
"The steps were very clear. I followed the instructions and that was it."
Customer in France

Common questions

Yes. Express Replacement is included with eligible purchases. No subscription, no deductible, no hidden fees. 
Most approved requests ship the next business day and are typically delivered within 3 business days, depending on your country.  
Nope. You receive your replacement first, then return your original device within 10 days using the prepaid label we send. 
Yes, you’ll receive the same model and grade. If we don’t have the exact model, we’ll offer something equal or better. 
There are no holds or deposits for Express Replacement, and shipping is free both ways. The only time a hold could happen is if the original device isn’t returned. 
If your device is not returned on time, we may place a temporary hold. We'll always notify you before any charge. 
We'll walk you through standard warranty service or refund options with clear timelines.

Help Center
Get answers on how to set up your device, warranty — or get in touch with us.
Go to Help Center >
The Back Market Promise
Professional inspection, 1-year warranty, 30-day free returns for every purchase.
Learn more >

Help Center
Get answers on how to set up your device, warranty — or get in touch with us.
Go to Help Center >
The Back Market Promise
Professional inspection, 1-year warranty, 30-day free returns for every purchase.
Learn more >

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Express Replacement

What’s Express Replacement?

How it works

How it works

What customers say

What customers say

Common questions

Is Express Replacement really free?

How fast will I get my replacement?

Do I send my device first?

Will the replacement be the same quality?

Are there any holds or deposits?

What happens if I don't return my device?

What if Express Replacement isn't available for my issue?