I had ordered a light Microsoft headset with mic in mint condition from this company at the end of last month. They shipped a totally different headphone, a heavy X box headphone with a broken(!) mic that was clearly already used! They did not contact me to ask me if they could send me a different headset instead
(I know this is possible since I had ordered a mouse from a different company on here at the same time and they didn't have the correct color so the other company emailed AND texted me before shipping the different color - same condition- to check with me if it would be OK. MUCH better customer service)
I reported the wrong headset company and they replied back really fast telling me to ship it back to get a refund, which I did right away ... I am still waiting to get the refund.
I asked them about it and after several (!) days they finally replied that they have not received it.
I feel like they did in on purpose so they can scam people: advertise an item, ship the wrong AND broken item on purpose, ask to ship it back and then claim they never got it back.
I should have looked at their rating and reviews first to know tho stay away from this "company"