Phone died completely within two weeks of receiving it, despite being the most expensive "Premium Refurbished" option. I was out of town with no way to access my airline, hotel, or other information. I was also unable to contact Back Market to figure out what to do, as my phone was my only means of contacting them. I was forced to repair the phone at my own expense. Now, because it was repaired Back Market says my return claim is denied, they will not reimburse for the repair or refund the purchase, and there is nothing they can do to assist me. Between the phone cost and the repair I have substantially more invested in this refurbished phone than a new phone would have cost.

Good price, good device. Came with screen protector and case

I mean the phone is great and it is 512GB, but it is not Black which is the color I ordered.... Not sure what that's about Also it did not come with the OEM USB C charging cable, came with a cheap USB A to C cable which made transferring my old phones data extremely difficult

I received the wrong item. I started the return and sent it back days ago, but still haven't received an update. I keep trying to find someone to talk to about getting what I paid for, but it keeps cycling me back to animated nonsense that gets me nowhere.

The phone was supposed to be unlocked but it’s not because the phone isn’t paid off by the original owner