It's my Second time ordering refurbished and I'm happy with my purchase and experience! The phone exceeds expectations and so far no issues. Only had the "Display not recognised" message, but other than that its works immaculately. Tracking was easy to follow and it arrived on time

The iPhone 12 Pro, I ordered arrived on time as promised. It functioned and looked perfect. But with a notification from Settings that the display and camera were not genuine Apple parts. I guess because it is refurbished but I thought they use Apple parts for refurbishing. Apparently not always. As of yet all wroks perfectly. So no real complaint there though genuine Apple parts would have made it more "genuine"

This is my first time ever buying a refurbished iPhone from Back Market and my experience has been very wonderful! I ordered my iPhone 12 Pro (upgrade from the iPhone 12, always wanted a Pro just couldn’t afford one, until now) on 9th of July and just received it today 11th of July, super fast shipping and delivery! So far the phone is amazing. Just got it set up and ready to go. I got it in excellent condition and it truly is in excellent condition, I only seen one little mark on it! It came from Wireless Source from Back Market and they did amazing service, they even put a screen protector on it for me! I am truly impressed and very happy with my purchase and will definitely do another one when I need to upgrade to a new phone! Oh and the only thing is that the battery health is only 76%, wish it was more, but it is a used/refurbished phone. Thank you so very much!

I finally received my phone all the way in Kenya. I bought iPhone 12 Pro in excellent condition and I love it. The phone exceeds the expectations I had as I was skeptical about a refurbished phone. I had an issue with my shipping address and the customer service was awesome and I was given a promo code for the inconvenience. I am a happy client.Thank you!

I ordered the iPhone 12 Pro in good condition. When I received the phone it looked great with very minor scratches on the screen and barely anything on the body. However, in further inspection I noticed the call speaker to look rough and when I tested the speaker it had a “buzzing” sound. It was obviously not functional as it should be. I also noticed the bottom speaker to have some damage as well. I immediately began the return to fix this issue and they sent me a new phone altogether. The speaker issue was fixed and the phone condition was basically the same as the other. Minor scratches and barely any body damage that I could see. I’m impressed with the customer service and how quick they were to help and send a new one. I do recommend checking the speakers with your refurbished phone before being 100% confident you don’t need to return!

The iPhone 12 Pro body is in the expected condition, but more importantly the screen and battery are in perfect condition. I could immediately see the difference in performance from my previous iPhone 11. Since I don't need the latest and greatest devices with the newest features, being able to purchase devices through Back Market makes it hard to justify purchasing a new device fresh out of the box.