This was the first time I've used BackMarket. I received a laptop that was password protected. It took 4 days of back and forth (screenshots, etc) to get a viable response from the seller "BuyRefurbished" and all I got was "just return for refund or repair". This laptop was for my son on his birthday, what a complete disappointment for us. Why ship a laptop with a password? Although BackMarket's customer service was helpful and friendly, I'm pretty disappointed it took so long to resolve. I will never buy from BuyRefurbished again.
Our partners are electronics experts who test and verify that each item is 100% functional before it leaves the workshop. This is the reason you benefit from a minimum 1-year warranty with the purchase of a refurbished device at Back Market.