Microsoft Surface Laptop 4 15-inch (2021) - Core i7-1185G7 - 32 GB - SSD 512 GB

Customer reviews for Microsoft Surface Laptop 4 15"

Overall rating

20 verified reviews

Rating details

Shipping
4.6/5
Packaging
4.5/5
Overall performance
4.2/5
Appearance
4.4/5

Reviews

Dmoi C.
Verified purchase
Reviewed 1/11/26, United States.
It’s perfect! It’s super sleek and works amazingly! I’m coming from a MacBook Air! Loved my Air, but it was getting old and sluggish. Decided to go back to Windows and the Surface Laptop 4 was the best choice for me!
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
12/26/25
Susan B.
Verified purchase
Reviewed 4/12/26, United States.
The device works good as promised I really like it however, I will be returning it because I did not know that you cannot connect to surface tablet directly to the Internet. There’s no connection for that. You cannot wire it directly to your router.
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 256 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 256 GB
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
4/2/26
Jackson C.
Verified purchase
Reviewed 1/15/26, United States.
Overall very positive experience so far; no noticeable performance degradation, no visible scratches / dents on hardware (despite the “Fair” condition rating). Only drawback is the weak battery life, but I suppose that is to be expected buying a 2019 vintage laptop.
Microsoft Surface Laptop 4 15-inch (2019) - Ryzen 7 4980U - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2019) - Ryzen 7 4980U - 16 GB - SSD 512 GB
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
12/31/25
Paul C.
Verified purchase
Reviewed 5/4/26, United States.
booted right up worked as if new. Condition fair is not a correct assessment. This was as close to new as you can get found one little nick on one corner.
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 256 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 256 GB
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
4/24/26
Stacey G.
Verified purchase
Reviewed 5/17/26, United States.
Works great! Looks almost flawless (one 4”scratch on the lid) otherwise it’s perfect and runs great!
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
4/24/26
A.j. A.
Verified purchase
Reviewed 1/25/26, United States.
Device arrived quickly and in condition described. It had a fresh install of windows 10 but was relatively easy to upgrade to windows 11. Overall very happy with the device.
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
1/14/26
Lucas C.
Verified purchase
Reviewed 2/4/26, United States.
Functionally this laptop is great. Superficially, it was way worse than "fair" is described. Massive amounts of chips and scratches around the edges. It looks like it was dropped several time on concrete. But I have purchased many items from Backmarket and generally like what I get.
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
1/18/26

Everything you ever wanted to know about the Microsoft Surface Laptop 4 15"

YesUSB-A Port
Core i7-1185G7Processor
NoVGA Port
NoMemory Card Slot
YesWifi
YesMicrophone
Integrated GraphicsGraphic card
32 GBMemory (GB)
NoHDMI Port

The Microsoft Surface Laptop 4 15-inch (2021) is a sleek Windows laptop featuring an Intel Core i7 processor running at 2.9 GHz. Released in 2021, it offers a clear 15-inch display and balanced performance suited for everyday productivity and creative work.

Key features:

Release Year: 2021
Display: 15-inch PixelSense touchscreen
Processor: Intel Core i7 at 2.9 GHz
Graphics: Integrated Intel Iris Xe Graphics
Build: Slim aluminum chassis

Who is this for?

The Microsoft Surface Laptop 4 15-inch (2021) suits users who need a reliable and stylish laptop for daily tasks, multitasking, and creative work such as photo editing. It is a good fit for students, professionals, and anyone looking for a portable device with a larger screen compared to smaller laptops.

Pros & Cons:

Pros	Cons
Clear and responsive 15-inch touchscreen	Integrated graphics suitable for everyday tasks but not for heavy gaming
Slim and durable aluminum design	Processor speed may vary with intensive multitasking

Why refurbished?

Choosing a refurbished Microsoft Surface Laptop 4 15-inch (2021) is an eco-conscious choice that helps reduce electronic waste. Each device is carefully tested and certified to meet quality standards. Learn more about our quality standards.

USB-A Port: Yes
Processor: Core i7-1185G7
VGA Port: No
Memory Card Slot: No
Wifi: Yes
Microphone: Yes
Graphic card: Integrated Graphics
Memory (GB): 32 GB
HDMI Port: No
Backlit Keyboard: No
Webcam: Yes
Processor Core: 4
Brand: Microsoft
Ethernet: No
Weight: 5 oz
USB-C Port: Yes
Processor speed (GHz): 2.9 GHz
Graphic Card Memory Size (GB): Integrated GPU
Jack Port: Yes
Processor brand: Intel
Numeric Keypad: Yes
Graphic Card Brand: Integrated
Series: Surface
Release Year: 2021
Processor generation: 11th gen
SSD Storage Capacity (GB): 512
Touchscreen: Yes
Keyboard Language & Type: QWERTY - English
Bluetooth: Yes
Screen type: LCD
Laptop Model: Surface Laptop 4
Color: Black/Gray
OS: Windows 11
Resolution: 2496 x 1664
Storage Type 1: SSD
Screen size: 15
Storage (GB): 512 GB

Technology

Choose location

Suggested searches

Popular searches

Microsoft Surface Laptop 4 15-inch (2021) - Core i7-1185G7 - 32 GB - SSD 512 GB

Customer reviews for Microsoft Surface Laptop 4 15"

Overall rating

Rating details

Reviews

Reviews

Dmoi C.

Susan B.

Jackson C.

Paul C.

Stacey G.

A.j. A.

Lucas C.

Popular searches

Everything you ever wanted to know about the Microsoft Surface Laptop 4 15"

Related articles

What Is The Best Laptop for Work From Home? | Back Market

Find the Best Cheap Laptop for Your Needs | Back Market

Are Refurbished Laptops Good? Top 5 Pros and Cons | Back Market

Windows 10 is coming to an end: Here's how to keep your PC running | Back Market

The best retro gadgets on Back Market right now | Back Market

Introducing Serpent, Back Market’s new free game | Back Market

What’s the difference between a locked and unlocked phone? | Back Market

Welcome to Back Market