Microsoft Surface Laptop 4 15-inch (2020) - Ryzen 7 4980U - 16 GB - SSD 512 GB

Customer reviews for Microsoft Surface Laptop 4 15"

Overall rating

10 verified reviews

Rating details

Shipping
4.6/5
Packaging
4.5/5
Overall performance
4.2/5
Appearance
4.4/5

Reviews

Dmoi C.
Verified purchase
Reviewed 1/11/26, United States.
It’s perfect! It’s super sleek and works amazingly! I’m coming from a MacBook Air! Loved my Air, but it was getting old and sluggish. Decided to go back to Windows and the Surface Laptop 4 was the best choice for me!
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
12/26/25
Susan B.
Verified purchase
Reviewed 4/12/26, United States.
The device works good as promised I really like it however, I will be returning it because I did not know that you cannot connect to surface tablet directly to the Internet. There’s no connection for that. You cannot wire it directly to your router.
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 256 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 256 GB
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
4/2/26
Jackson C.
Verified purchase
Reviewed 1/15/26, United States.
Overall very positive experience so far; no noticeable performance degradation, no visible scratches / dents on hardware (despite the “Fair” condition rating). Only drawback is the weak battery life, but I suppose that is to be expected buying a 2019 vintage laptop.
Microsoft Surface Laptop 4 15-inch (2019) - Ryzen 7 4980U - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2019) - Ryzen 7 4980U - 16 GB - SSD 512 GB
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
12/31/25
Paul C.
Verified purchase
Reviewed 5/4/26, United States.
booted right up worked as if new. Condition fair is not a correct assessment. This was as close to new as you can get found one little nick on one corner.
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 256 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 256 GB
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
4/24/26
Stacey G.
Verified purchase
Reviewed 5/17/26, United States.
Works great! Looks almost flawless (one 4”scratch on the lid) otherwise it’s perfect and runs great!
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Condition
Excellent
Almost no signs of wear. The body may have very light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
4/24/26
A.j. A.
Verified purchase
Reviewed 1/25/26, United States.
Device arrived quickly and in condition described. It had a fresh install of windows 10 but was relatively easy to upgrade to windows 11. Overall very happy with the device.
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Condition
Good
Light signs of wear. The body may have light micro-scratches. For items with screens, the screen will have no scratches.
Purchased
1/14/26
Lucas C.
Verified purchase
Reviewed 2/4/26, United States.
Functionally this laptop is great. Superficially, it was way worse than "fair" is described. Massive amounts of chips and scratches around the edges. It looks like it was dropped several time on concrete. But I have purchased many items from Backmarket and generally like what I get.
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Microsoft Surface Laptop 4 15-inch (2020) - Core i7-1185G7 - 16 GB - SSD 512 GB
Condition
Fair
Signs of wear. The body may have a few visible scratches and dents. Items with screens may have light scratches.
Purchased
1/18/26

Everything you ever wanted to know about the Microsoft Surface Laptop 4 15"

5UI-00041-CMPN
YesNumeric Keypad
YesJack Port
96 ozWeight
YesWifi
YesMicrophone
YesUSB-A Port
YesTouchscreen
NoVGA Port

The Microsoft Surface Laptop 4 15-inch (2019) features a Ryzen 7 processor running at 2 GHz, released in 2019. It offers a larger 15-inch display suitable for productivity and multimedia tasks, maintaining relevance for everyday use and professional environments.

Key features:

Release Year: 2019
Display: 15-inch PixelSense touchscreen
Processor: AMD Ryzen 7 4980U at 2 GHz
Graphics: Integrated AMD Radeon Graphics
Build: Slim aluminum chassis with a clean design
Connectivity: USB-C, USB-A, headphone jack, Surface Connect port

Who is this for?

The Microsoft Surface Laptop 4 15-inch (2019) is suited for users who want a larger screen for multitasking, creative work, and general productivity. It's a practical choice for students, professionals, and home users who appreciate a touchscreen and a sleek design without needing specialized gaming or high-end graphics performance.

Pros & Cons:

Pros	Cons
Large 15-inch touchscreen display	Integrated graphics may not suit demanding gaming or heavy graphics work
Sleek and lightweight aluminum build	Limited port selection compared to some other laptops

Why refurbished?

Choosing a refurbished Microsoft Surface Laptop 4 15-inch (2019) supports a more sustainable approach by extending the life of quality devices. Each laptop is carefully tested and certified to meet Back Market's standards. Learn more about our quality standards.

MPN: 5UI-00041-C
Numeric Keypad: Yes
Jack Port: Yes
Weight: 96 oz
Wifi: Yes
Microphone: Yes
USB-A Port: Yes
Touchscreen: Yes
VGA Port: No
Resolution: 1920 x 1080
Keyboard Language & Type: QWERTY - English
Storage (GB): 512 GB
Brand: Microsoft
Backlit Keyboard: Yes
Graphic Card Memory Size (GB): Integrated GPU
Processor: Ryzen 7 4980U
Laptop Model: Surface Laptop 4
HDMI Port: Yes
Screen type: LCD
Processor speed (GHz): 2 GHz
Memory (GB): 16 GB
Processor brand: AMD
Memory Card Slot: SD
OS: Windows 11
SSD Storage Capacity (GB): 512
Processor Core: 9
Processor generation: 10th gen
Ethernet: Yes
Storage Type 1: SSD
Color: Black
Series: Surface
USB-C Port: Yes
Screen size: 15
Graphic card: Integrated Graphics
Release Year: 2020
Webcam: Yes
Bluetooth: Yes

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Microsoft Surface Laptop 4 15-inch (2020) - Ryzen 7 4980U - 16 GB - SSD 512 GB

Customer reviews for Microsoft Surface Laptop 4 15"

Overall rating

Rating details

Reviews

Reviews

Dmoi C.

Susan B.

Jackson C.

Paul C.

Stacey G.

A.j. A.

Lucas C.

Popular searches

Everything you ever wanted to know about the Microsoft Surface Laptop 4 15"

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