I love my Motorola one 5g ace. it's a fantastic device came to me fast was better than expected. no complaints at all... except for one, but it's a complaint about myself... I neglected to purchase a rugged case with tempered glass for my ace and now my Ace has a shattered face. but that's my bad, not yours.. I'll be back shopping soon. but I'm very happy to say I did buy 2 years of extended coverage through you guys. I'll be in touch soon.. love my phone and I love what you guys do, and how you are with us your clients.

The phone itself if fine, but this is the 2nd phone I've ordered through Backmarket that was advertised as unlocked, works on all carriers (inc vzw), but turned out not able to be compatible with Boom Mobile's "Red" (vzw) network, not, apparently, for any technical reason, but for purely administrative ones. VZW refuses to provision them for Boom, one because it was t-mobile originally, this one, because it was Xfinity. Now, I activated the first one on Boom's "Pink" (T-Mobile) network, and can do the same with this one, but this phone may be going in areas where t-mobile tower coverage is spotty at best. I am deciding whether to proceed with this, but vzw's policy sucks, and backmarket needs to do better on compatibility advertising, or give me a direct line of communication with the refurbisher to verify before purchase.

Great seller/ Great phone Very happy with the phone. Item was in great condition and came with charging cord and plug. Would definitely recommend

I think I ordered good n got excellent. fast shipping n when I had problem with cell settings they offered to fix or send new one but I fig it out n some how.. lol.. I ordered 3 dif products from here

Phone is great other than the charger port. A charger won't stay plugged on it at all unless you lay it down in position it can't move. I'm not even using it. That too aggravated.

Phone was immaculate and unlocked. Definitely will go through them again when needing a new phone.