Purchased from Cave Gamers, I was sent the entirely wrong model I ordered the “new” Nintendo 3ds XL model “ REDSVAAA” that was clearly in the listing and in the pictures and instead they sent me an entirely wrong system the Old generation 3ds xl model “SPR-001” which costs far less money, is an entirely different system and was entirely incorrect. The item itself was also in poor quality despite being listed as good, unacceptable scratches on the device. I’m very disappointed with Cave Gamers and that this seems to be a reoccurring issue on this platform.

Allow me to first clarify that my customer service experience with Back Market was absolutely stellar. I am also not looking to have any additional resolution to my issue provided. I simply feel obligated to note the experience I had buying an item from Savitr Global Solutions LLC. I intended to buy a New 3DS XL based on the listing Savitr posted to Back Market. Upon initial receipt of the item, I realized it did not come with a stylus as the listing advertised. I reported this issue and received a $25 refund with no issues. However, after ordering another New 3DS XL from Back Market for my significant other, I came to realize the item I received was not what I ordered, as it was just an original 3DS XL. In other words, I paid more money for a cheaper model that was not what Savitr was selling in the listing. I reported the issue, requesting either the item I intended to purchase or a partial refund of ~$58 to match the item I actually received. The refund value was based off the difference between the price I paid and what an original 3DS XL was being sold for on Back Market. Savitr's initial response was to claim I had been provided the correct item. I then provided an ite...