Refurbished ought to mean that the unit was factory reset. But my PS5 arrived with the accessibility features turned on, and an existing user account and Wi-Fi network saved in memory. That's not refurbished, folks. That's straight used. Factory resets matter. Come on. The unit is great, like new, and runs cool. But whatever advantage BackMarket offers over eBAY was not existent in this transaction. And wasn't this PS5r supposed to include a controller? No? Well, it didn't.