Customer reviews for Refurbished 15 inch laptop

Overall rating

15,465 verified reviews

Rating details

  • Overall performance

    4.1/5

  • Appearance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Terence J.

    Verified

    Reviewed 10/26/25, United States.

    It looks and works like new. I had one of these through my employer for the past couple of years and I worked it hard. Earlier this month the agency updated our equipment, so it has been replaced with a new EliteBook model as the agency rolled out new equipment and updated everything to Windows 11 Enterprise with Windows 10 support ending earlier this month. However, I was in need of a quality Windows 11 capable machine for home. I figured I could score a decent example of the 840 G8 on the aftermarket, and voila! I did just that through Back Market for about 1/5 the price it cost when it was new. These things new are very expensive, and unlike my employer, I do not need the latest and greatest, just something that is still supported and works well for basic office tasks. I really like the form factor and the speakers, and believe it or not, even the 16:9 ratio screen size. Being familiar with the machine through my employer made the choice easy because I know how it works and what it can do. We also have the HP G5 docks at work, and they too work great for those desktop comforts, including dual monitor support, keyboard, mouse, power, and more, all through one Thunderbolt 4 USB-C connection to the dock. So I scored a used one on eBay for half of what they cost new and it adds those desktop comforts at home with easy connectivity and similarity to my work office set up, albeit with second-hand equipment. It makes it easy to switch out my 840 G8 with my new work laptop when I am working from home, and it simply works. The only thing I did was upgrade the RAM from 16 GB to 32 GB, as upgradability is the name of the game with this laptop. A solid choice for a great looking and performing laptop at a fraction of the cost of a new one. For those thinking about it, please keep in mind it is not a gaming laptop as it only has the integrated Intel Iris Xe graphics with 1.5 GB of VRAM. It can play some basic games but that was not the intent of the machine. Overall, I am extremely pleased with my Back Market purchase through IT Replay, the refurbisher who sold me the laptop. Great work from IT Replay on the high-quality laptop and equally impressive shipping/packaging, and great work from Back Market for the platform to make the purchase quick and easy. Thank you all!

    Condition

    Excellent

    Purchased

    10/11/25

  • Walter alejandro G.

    Verified

    Reviewed 11/2/25, United States.

    I couldn't be happier with my new ThinkPad T480S, everything about my experience buying from Back Market was amazing! From the delivery updates, the quality in which I received the box and the excellent condition in which the computer was. My device is running like brand new, I would 100% purchase again from Back Market.

    Condition

    Excellent

    Purchased

    10/23/25

  • Max R.

    Verified

    Reviewed 9/12/25, United States.

    The headphone jack doesn't seem to work, but I'm convinced it's a software issue and not a problem with the laptop itself. Everything else works perfectly, and I was pleasantly surprised at the cosmetic condition of the machine. I took the back panel off to see if I needed to dust off the fans, and it was pristine inside as well! I appreciate the attention to detail. When I'm doing basic web browsing, I can get 6+ hours of battery life, but SolidWorks (which is what I bought this for due to the Quadro GPU) cuts that down as expected, to around 2.5 hours. I'm really satisfied with how well this laptop performs and how well the seller refurbished it. Thanks to all involved!

    Condition

    Good

    Purchased

    9/9/25

  • Douglas B.

    Verified

    Reviewed 11/2/25, United States.

    The computer was great. Well above what I thought I was going to get. The charger was a little rough. You could see the wires that went into the plug in that goes into the computer. I ordered a brand new one for $20 so no big deal.

    Condition

    Excellent

    Purchased

    10/20/25

  • Gabrielle S.

    Verified

    Reviewed 10/11/25, United States.

    Shocking how in excellent condition this laptop really was! First off, I love how they packaged it as it really did make me feel like it was safely packaged and sealed. It also came quicker than I expected, but I saw it came from the next state over. They did prioritize shipping it really quick! It looks like it’s almost brand new. The set up was easy to start using it and the screen is so vivid in its quality and the keyboard is also back lit when typed on. It also comes with a charger. Such a great deal on a really good laptop, which I discovered from work as they have a similar one they let me use but now I can enjoy my own for my personal use.

    Condition

    Excellent

    Purchased

    10/9/25

  • Raphalinto V.

    Verified

    Reviewed 10/9/25, United States.

    The Laptop is very good and quite fast. I didn't expected it to have touchscreen because on the website specs it said that is doesn't have touchscreen screen but mine does have it. So that is a plus. The condition of the Laptop was as good as new(looks better in person the on the picture). I also got a upgraded CPU cause I got the i7 version instead of the i5 that I bought so THANK YOU. It's very very nice. I'm very happy.

    Condition

    Excellent

    Purchased

    9/6/25

  • Geovany M.

    Verified

    Reviewed 6/2/25, United States.

    Honestly, it's the best gift from me to me lol, I am soon starting a business and I need a good working laptop to be on the go, And back market was the place to go to when need equipment. I will be buying more stuff from them soon

    Condition

    Excellent

    Purchased

    5/21/25

  • Allison M.

    Verified

    Reviewed 9/14/25, United States.

    I am OVER THE MOON my purchase. The only thing I regret is not knowing about y’all sooner. Quality refurbished laptop at a great price! I wouldn’t even know it was refurbished!

    Condition

    Excellent

    Purchased

    8/29/25

  • Solomon L.

    Verified

    Reviewed 6/11/25, United States.

    I'll give my feedback on this in two main areas: 1) order process satisfaction and 2) product satisfaction. Order satisfaction: I am highly satisfied with the order experience. It was my first time ordering from Back Market, and I wasn't quite sure what to expect, but the order was simple, pricing/fees were straightforward, and communication was good. My order shipped promptly and arrived ~2 days ahead of the tracking number estimate. Product satisfaction: I am highly satisfied with the products I received. I ordered 3 refurbished Dell Latitude 5580 laptops. I received all three, they were carefully packaged, clean, and undamaged. All three included the laptops and the charger. I bought them to run them as inexpensive, high performance Chromebooks using ChromeOS Flex, and all three worked perfectly when I installed the OS. I have them set up with Google Family Link to provide a safe way for my children to use the Internet. The hardware is in excellent shape with the sole exception of the touchpads having some visible wear (normal on refurbished devices, so I don't detract points for this). 10/10, would buy again.

    Condition

    Excellent

    Purchased

    5/29/25

  • Joel C.

    Verified

    Reviewed 5/25/25, United States.

    I really like it! I've been using it at work for 2 weeks now and its been good. Although for the first couple days some of the keys took a second press to type it eventually fixed itself and all they keys work! So I cant really complain, this was my first ever purchase and im very satisfied!

    Condition

    Excellent

    Purchased

    5/9/25