Customer reviews for Refurbished Samsung Galaxy Z Flip 3 (5G)

We have purchased many electronics from BackMarket and we love them because of the prompt and courteous communication and the 12 month warranty is a must, and they honor this. We had an issue with this flip phone several months after purchase; it kept turning on and off at random, and the seller was prompt and solved our issues immediately. Thank you, and we will continue purchasing from Back Market

I have tried to have sustomer service once in the past . The seller never contacted me . I bought a Samsung z flip and when I close the phone and open it . It goes black and screen takes minutes to come back on

Back Market customer service is great but I've got some concerns about the phone. My phone is cute but it's not the same as the one in the image that I ordered (I ordered the blue and somehow received the blue-white-silver phone). Also, not a fan of the quality since I ordered the "Excellent" quality but definitely received "Good" quality. Still I'm not upset but if I paid for no scratches, cracks, mystery impurities, or dents I shouldn't have any. The phone seemed fully functional until I tried to turn it on (it didn't turn on at all, yes I've used other Samsung models before and I know where the power button is). At first I wasn't too bothered, but after charging for about 5 minutes, I cannot check the percentage of charge the phone is at nor can I turn it on (I used the charger that was provided). My advice so far, ALWAYS get the warranty. So, 10 minutes pass and the battery is finally at 1%, might have to ask for a battery replacement because I couldn't finish setting up my phone, even though it was still plugged in to charge also it over heats very quickly. To be fair, I was on the phone for less than 3 minutes to at least log in to my Google account and it turned off, so anot...

phone looked good and worked well for about 7 months. screen then started showing lines across fold, was about to return then worked ok again. until now, screen switches off all the time and phone unusable, only offered solution was 'take it to a repair shop'. ie tough luck. thanks.

After 7 months the phone has developed a line in the middle of screen and now isnt working at all.