9 verified reviews in the last 24 months.
Emmanuel G.
Purchased on January 4, 2025
Verified purchaseMy phone got here in excellent condition and everything was legit. I connected it and set it up everything seems to be working the way it should be. Thank you for the phone
Condition
Excellent
Reviewed in the United States on January 19, 2025
Josh N.
Purchased on April 10, 2025
Verified purchasePhone died completely within two weeks of receiving it, despite being the most expensive "Premium Refurbished" option. I was out of town with no way to access my airline, hotel, or other information. I was also unable to contact Back Market to figure out what to do, as my phone was my only means of contacting them. I was forced to repair the phone at my own expense. Now, because it was repaired Back Market says my return claim is denied, they will not reimburse for the repair or refund the purchase, and there is nothing they can do to assist me. Between the phone cost and the repair I have substantially more invested in this refurbished phone than a new phone would have cost.
Condition
Premium
Reviewed in the United States on May 8, 2025
Alexander Y.
Purchased on April 24, 2025
Verified purchaseYou can unlock the phone through AT&T. I'm now using the phone to it's max potential.
Condition
Excellent
Reviewed in the United States on May 11, 2025
Jake R.
Purchased on October 28, 2024
Verified purchaseGood price, good device. Came with screen protector and case
Condition
Excellent
Reviewed in the United States on November 10, 2024
Leandra B.
Purchased on July 14, 2025
Verified purchaseThey advertise that the device is under warranty but they don't tell you that it doesn't have the full features of a pixel 9. The pixel 9 is advertised to be waterproof, fully submerged to 5ft. The 2nd day of activating the phone, I had it in a steamy room and it turned off. The cameras got full of condensation from the inside, it never turned back on. I asked them to help me via the warranty, but they claimed since it was water damage -- fully within the specs that a pixel 9 should be rated for -- they couldn't help me. So 1 day of phone use, and I'm out 900$. I will never shop at back market again.
Condition
Excellent
Reviewed in the United States on July 23, 2025
Dylan P.
Purchased on November 16, 2024
Verified purchaseI mean the phone is great and it is 512GB, but it is not Black which is the color I ordered.... Not sure what that's about Also it did not come with the OEM USB C charging cable, came with a cheap USB A to C cable which made transferring my old phones data extremely difficult
Condition
Excellent
Reviewed in the United States on November 30, 2024
H P.
Purchased on July 29, 2025
Verified purchaseCondition
Good
Reviewed in the United States on August 1, 2025
Caitrin S.
Purchased on November 15, 2024
Verified purchaseI received the wrong item. I started the return and sent it back days ago, but still haven't received an update. I keep trying to find someone to talk to about getting what I paid for, but it keeps cycling me back to animated nonsense that gets me nowhere.
Condition
Excellent
Reviewed in the United States on November 24, 2024
Princess M.
Purchased on January 31, 2025
Verified purchaseThe phone was supposed to be unlocked but it’s not because the phone isn’t paid off by the original owner
Condition
Excellent
Reviewed in the United States on March 13, 2025