Customer reviews for Refurbished iPad mini 5 (2019)

Really pleased with the actual condition of purchased iPad. Delivery was quick too. The process for both the purchase and a separate trade-in was easy and communication throughout the whole transaction was great. First time using the service and would definitely do business again/ recommend to anyone.

Amazing

I am in Ecuador, I will only receive the product and will try it starting May 9. I don't yet have the experience of use to tell you. I hope it is the best

BAD: The shipper didn't pack my order well, and it was destroyed during shipment. EXCELLENT: Back Market customer care representative answered my communications promptly (within hours, not days). NOT SO GOOD: The process for obtaining a shipment return label was more complicated than it needs to be. It reminded me a little bit of the scene in "The Incredibles" movie where Mr. Incredible was secretly telling the little old lady which forms to fill out so that the insurance company he worked for wouldn't be able to deny her legitimate claim. But I figured it out and got it done. TO BE DETERMINED: I packed the destroyed item properly so it won't be damaged any further, delivered it to the shipper, and will now wait for a replacement.

"Excellent" grade ipad mini was received with plenty of scratches and a low-quality aftermarket screen installed.