Customer reviews
4.3/5
652 verified reviews in the last 6 months.
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Guillermo V.
Reviewed in the United States on November 11, 2023
4.9/5I'm thrilled with my iPhone 12 Pro Max purchase, the condition and battery life were excellent condition. The screen looked flawless and the body and sides looked almost brand new, aside from a very minor scrape which you can hardly see on the side. But you can feel it if you run your finger along it. But with a case on you can't even tell. I did order the same phone in good condition from another refurbisher, but the condition was good but some slight noticeable nicks on the side of the phone. Plus the battery life was dismal and one of the cameras was not a genuine replacement, because it kept prompting me that a camera replacement was a genuine Apple product. I'm really happy with this phone, I installed a screen protector and the clear case that I purchased before. If I look for another refurbished phone, I'll look for this seller again.iPhone 12 Pro Max 128GB - Graphite - UnlockedPurchased on November 4, 2023
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Luigi C.
Reviewed in the United States on April 3, 2024
5/5Hi! I received my order on time and very quickly. I just wanted to say that once again Back Market has outdone itself! This is the third phone I have purchased from Back Market and it is in immaculate condition (you can not tell it is not new) with a 95% battery! The refurbisher,Prime Mobile 1, was right on spot! They did a great job, I could not be more pleased with the condition and the price. In all, from various refurbishers on Back Market, I have bought three Apple phones and two Apple MacBook pro laptops and could not be happier with all my purchases. I am very, very happy with the purchase, and continue to be a devout Back Market customer! Thanks.iPhone 12 Pro Max 128GB - Graphite - UnlockedPurchased on March 20, 2024
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Lori H.
Reviewed in the United States on February 6, 2024
4.8/5Got my new to me iphone12pro max and love it! Great condition, won’t know it was a refurbished phone. Love the size. And shipping was great and my trade in was easy and smooth. When it’s time to upgrade I will come back for sure.iPhone 12 Pro Max 128GB - Pacific Blue - UnlockedPurchased on January 20, 2024
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Peter K.
Reviewed in the United States on January 21, 2024
4.9/5Iphone 12 pro is a good refurbished phone for a good price! Not just that but my old iPhone X pro trade in fetched 150$ which brought the price down to a little over 300$! Can’t see spending 1200$ for the new 15 pro, which isn’t all that much better anyway. Thanks Backmarket, I’ll be back for more in 3 years.iPhone 12 Pro Max 256GB - Graphite - UnlockedPurchased on December 27, 2023
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Kelvin B.
Reviewed in the United States on November 12, 2023
5/5The phone is perfect and working perfectly well. I doubt if it is even a refurbished phone because it’s just brand new. The service delivery was perfect as well. I’d recommend backmarket any time!👍🏽👍🏽iPhone 12 Pro Max 128GB - Pacific Blue - UnlockedPurchased on October 26, 2023
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Charlene L.
Reviewed in the United States on April 30, 2024
5/5I received my iPhone 12 Pro Max in excellent condition. No visible scars or scratches. Phone was new. I had no issue with transferring data from one phone to the other. This is my second phone from back market. I will continue to use back market to order phones.iPhone 12 Pro Max 128GB - Pacific Blue - UnlockedPurchased on April 17, 2024
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Eugene C.
Reviewed in the United States on April 7, 2024
4.9/5This iPhone 12 Pro Max was in nearly new condition and has worked almost flawlessly. On rare occasions, it fails to turn off via the normal button slide. However, the solution is very simple and is done in seconds. A great buy.iPhone 12 Pro Max 512GB - Graphite - UnlockedPurchased on January 11, 2024
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Eric E.
Reviewed in the United States on February 12, 2024
5/5Purchasing from BackMarket is a no brainer. Ordered an IPhone 12 Pro Max in good condition. Battery life was 89% when received and the phone barely had a mark on it. This is the 2nd IPhone I've purchased, the other was a 12 Pro for my wife who just loves it. I don’t see how you could not appreciate the professionalism that Back Market offers on their like new products, unless you just want the smell of brand new at the brand new price.iPhone 12 Pro Max 256GB - Pacific Blue - UnlockedPurchased on January 26, 2024
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Iyona W.
Reviewed in the United States on January 17, 2024
5/5I love this company so first thing first I ordered a “iPhone 12 Pro Max” and they sent me a”iPhone 13 Pro Max”😭 okay then I got the phone and three days later I cracked the back of the screen…. So they send a card with there personal # and I called they answered And they communicate really well over the phone understanding etc…I sent the phone back and fixed it for me and sent it back the next day well ofc I didn’t get it the next day because it was the weekend so I had to wait next business day and I got it that day they were really communicative I love it 5 stars thank you!iPhone 12 Pro Max 128GB - Pacific Blue - UnlockedPurchased on January 11, 2024
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Anthony B.
Reviewed in the United States on January 2, 2024
4.8/5I bought this iPhone 12 Pro Max in good condition and it came with only one tiny visible scratch the screen was flawless. I just wish that it came with a new battery since the existing one is only at 90% health.iPhone 12 Pro Max 128GB - Pacific Blue - UnlockedPurchased on December 26, 2023