Customer reviews for Refurbished iPhone 12 Pro

2,165 verified reviews in the last 24 months.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%

  • F

    Frankie C.

    Purchased on May 12, 2025

    Verified purchase

    Honestly, first time using Backmarket. Already out the box; this phone was in better quality then amazons “premium” refurbished phone. I received a iPhone 12 Pro pacific blue. With dents on the front and a non original screen. The phone I got from back market is absolutely beautiful and better than the Amazon one I received. Although; 2 things to note. That the battery was definitely worse. The one I got from backmarket is at 81% while the one I got from amazing was at 92% One side thing I did notice even though I bought this phone at excellent quality the screen has some minor scratches which I’m not too particularly pleased about. Although, it does have Apple OEM parts. So I can’t really be too worried about it. Been using it for a few days and it’s been solid.

    Reviewed in the United States on May 16, 2025

    iPhone 12 Pro 128GB - Pacific Blue - Unlocked
  • L

    Laura R.

    Purchased on February 11, 2025

    Verified purchase

    Wonderful experience- very easy to get the phone and storage capability I wanted at a reasonable price. Feels great to know I got a refurbished device and can prevent the purchase of new technologies when older ones work fine with some TLC! Really glad I found Back Market and I’ll definitely recommend to anyone I know looking for a new device

    Reviewed in the United States on February 27, 2025

    iPhone 12 Pro 256GB - Pacific Blue - Unlocked
  • C

    Chisomo K.

    Purchased on October 3, 2024

    Verified purchase

    It's my Second time ordering refurbished and I'm happy with my purchase and experience! The phone exceeds expectations and so far no issues. Only had the "Display not recognised" message, but other than that its works immaculately. Tracking was easy to follow and it arrived on time

    Reviewed in the United States on October 21, 2024

    iPhone 12 Pro 128GB - Graphite - Unlocked
  • T

    Talal Z.

    Purchased on November 8, 2023

    Verified purchase

    The iPhone 12 Pro, I ordered arrived on time as promised. It functioned and looked perfect. But with a notification from Settings that the display and camera were not genuine Apple parts. I guess because it is refurbished but I thought they use Apple parts for refurbishing. Apparently not always. As of yet all wroks perfectly. So no real complaint there though genuine Apple parts would have made it more "genuine"

    Reviewed in the United States on November 26, 2023

    iPhone 12 Pro 256GB - Graphite - Unlocked
  • D

    Dawndie S.

    Purchased on July 9, 2024

    Verified purchase

    This is my first time ever buying a refurbished iPhone from Back Market and my experience has been very wonderful! I ordered my iPhone 12 Pro (upgrade from the iPhone 12, always wanted a Pro just couldn’t afford one, until now) on 9th of July and just received it today 11th of July, super fast shipping and delivery! So far the phone is amazing. Just got it set up and ready to go. I got it in excellent condition and it truly is in excellent condition, I only seen one little mark on it! It came from Wireless Source from Back Market and they did amazing service, they even put a screen protector on it for me! I am truly impressed and very happy with my purchase and will definitely do another one when I need to upgrade to a new phone! Oh and the only thing is that the battery health is only 76%, wish it was more, but it is a used/refurbished phone. Thank you so very much!

    Reviewed in the United States on July 11, 2024

    iPhone 12 Pro 128GB - Graphite - Unlocked
  • E

    Elinah M.

    Purchased on May 1, 2024

    Verified purchase

    I finally received my phone all the way in Kenya. I bought iPhone 12 Pro in excellent condition and I love it. The phone exceeds the expectations I had as I was skeptical about a refurbished phone. I had an issue with my shipping address and the customer service was awesome and I was given a promo code for the inconvenience. I am a happy client.Thank you!

    Reviewed in the United States on June 1, 2024

    iPhone 12 Pro 128GB - Graphite - Unlocked
  • L

    Leighlou B.

    Purchased on March 5, 2024

    Verified purchase

    I ordered the iPhone 12 Pro in good condition. When I received the phone it looked great with very minor scratches on the screen and barely anything on the body. However, in further inspection I noticed the call speaker to look rough and when I tested the speaker it had a “buzzing” sound. It was obviously not functional as it should be. I also noticed the bottom speaker to have some damage as well. I immediately began the return to fix this issue and they sent me a new phone altogether. The speaker issue was fixed and the phone condition was basically the same as the other. Minor scratches and barely any body damage that I could see. I’m impressed with the customer service and how quick they were to help and send a new one. I do recommend checking the speakers with your refurbished phone before being 100% confident you don’t need to return!

    Reviewed in the United States on April 3, 2024

    iPhone 12 Pro 128GB - Graphite - Unlocked
  • J

    Joshua F.

    Purchased on May 4, 2025

    Verified purchase

    Currently using this device. iPhone 12 Pro 128GB Pacific Blue- and i must say how happy and amazed i am with this here spectacle. Tis' an amazing device. Was on a iPhone 11 64GB. Going from that to this is certainly an improvement. I have always really liked the "bar" type iPhone body that Apple makes, similar to the iPhone 4/4S. Have had no issues with said device-can't complain. 88% Battery Health. Condition- Fair. Looks like good condition if not a little better. Awesome. Thx again BackMarket.

    Reviewed in the United States on May 14, 2025

    iPhone 12 Pro 128GB - Pacific Blue - Unlocked
  • N

    Natalya R.

    Purchased on May 14, 2025

    Verified purchase

    I bought the iPhone 12 Pro ( The blue one) in excellent condition. It took 5 days to come & came on time! The phone looks brand new and I haven’t had any issues with it. Will be purchasing more devices again. 10/10 I recommend.

    Reviewed in the United States on May 20, 2025

    iPhone 12 Pro 128GB - Pacific Blue - Unlocked
  • A

    Andrew P.

    Purchased on April 22, 2025

    Verified purchase

    The iPhone 12 Pro body is in the expected condition, but more importantly the screen and battery are in perfect condition. I could immediately see the difference in performance from my previous iPhone 11. Since I don't need the latest and greatest devices with the newest features, being able to purchase devices through Back Market makes it hard to justify purchasing a new device fresh out of the box.

    Reviewed in the United States on May 13, 2025

    iPhone 12 Pro 256GB - Pacific Blue - Unlocked