Customer reviews for Refurbished Laptop i3

1,419 verified reviews in the last 24 months.

Filter by stars

  • 100%
  • 0%
  • 0%
  • 0%
  • 0%

  • S

    Scott L.

    Purchased on December 29, 2024

    Verified purchase

    This is the first time I ordered from Back Market and the seller IT Supply Guy. It was a very good buying experience for me. The device I ordered shipped in a very timely matter with some tracking. I was charged for what it was listed for on the site. I expected it to be just an okay physical condition device to arrive to me. Instead my expectation was replaced by what looked to be an excellent physical shape (like a brand new laptop and charger). Not even a scuff mark or any wear or tear! It arrived in a good cardboard box and had decent shipping material protecting it. A new out of the box OS was loaded on the laptop and it was ready for me to start setting it up (like you would from a store). I ran tests on the hardware using the internal diagnostic tools from Dell and a couple of 3rd party programs I installed. Everything checked out in excellent shape (including the battery). I’ve had this laptop for three weeks now at least and have used it almost every single day. Everything is running smoothly and as expected. I had a question about the charge on my card and the customer service at Back Market was very prompt and replied back to me. My question I had was answered very happi...

    Reviewed in the United States on January 12, 2025

    Dell Latitude 5401 14-inch (2019) - Core i7-9850H - 16 GB - SSD 512 GB
  • Y

    Yuri S.

    Purchased on October 22, 2024

    Verified purchase

    Omg. Laptop arrived very well packaged, fast delivery and it looked brand new, performance was flawless and easy to set up. I'm a huge skeptic and this is 2nd purchase this month from Backmarmet , Z Fold was earlier this month and it works great 👍. I won't be going back to big box stores nor online stores. Thats right - forget PC Richards etc. Backmarket has replaced them all and has my endorsement !!!!!

    Reviewed in the United States on October 24, 2024

    Hp Elitebook 840 G8 14-inch (2021) - Core i5-1135G7 - 16 GB - SSD 256 GB
  • T

    Tom C.

    Purchased on April 24, 2025

    Verified purchase

    The computer was in great condition as described. The vendor was quick to ship. However, whoever refurbished the laptop did a terrible job. There’s a small 32gig cache disk, and a 512 gig SSD. Windows was installed on the small disk, so even trying to surf the Internet caused the disk to get full and the laptop unable to operate. It took about a day and a half to get everything straightened out. That includes getting Windows on the correct disk, and getting the sound, microphone and camera working. Appears to be a good computer now, but I’m sure most folks would’ve just returned it. It was unusable as received.

    Reviewed in the United States on May 1, 2025

    Hp EliteBook 840 G6 14-inch (2020) - Core i5-8365U - 16 GB - SSD 512 GB
  • T

    Tabitha S.

    Purchased on January 15, 2025

    Verified purchase

    - Took some time to get booted and functioning properly (3hrs). Lots of restarting. - Perfect condition - Had 952 gigabytes instead of 1 terabyte. Barely a difference tbh. - Used to run a little slow but after 1-2 days started working perfectly. - I don’t know if this is on my end, but the extra warranty I paid/am paying for is not showing up as available. I don’t know how that is going on. Overall, pretty good for its price and a refurbished laptop, I recommend you buy this.

    Reviewed in the United States on February 2, 2025

    Hp Pavilion 15-EG3000 15-inch (2023) - Core i7-1360P - 16 GB - SSD 1000 GB
  • K

    Kade C.

    Purchased on October 16, 2024

    Verified purchase

    first time is hearing about back market was back in 2019 so I took a shot in 2021 to buy myself a new phone the OnePlus 7 pro, ( 3 and 1/2 years later phone still holding up very strong ) 3 1/2 years later I decide to buy myself a Lenovo 2 in 1 laptop excellent grade so far for the past 24 hours it's been great nothing but great products yeah.... Its may say ( excellent) refurbished but it's like they're taking the old products that can't be sold no longer in stores and stick them in a warehouse and wait for people to buy them in all reality there's really nothing wrong with these products.. would always recommend

    Reviewed in the United States on October 20, 2024

    Lenovo IdeaPad Flex 5 16LAU7 16-inch (2022) - Core i5-1235U - 16 GB - SSD 512 GB
  • M

    Mustafa A.

    Purchased on October 4, 2024

    Verified purchase

    It’s very nice working without any issues I like this dell latitude 5300 and looks like brand new product

    Reviewed in the United States on October 10, 2024

    Dell Latitude 5300 13-inch (2020) - Core i7-8665U - 16 GB - SSD 512 GB
  • D

    David R.

    Purchased on December 26, 2024

    Verified purchase

    The laptop was as listed in excellent condition as sold refurbished! There was a slight issue with the Windows installation. The laptop was shipped without being factory reset. Couldn't get into windows because someone's account was still there. I had to wipe the hard drive in BIOS and luckily I had a flash able version of Windows handy! I would have given this product a better rating had I been able to just power it up and go out of box!

    Reviewed in the United States on January 15, 2025

    Dell Latitude 7400 Laptop 14-inch (2020) - Core i5-8265U - 16 GB - SSD 256 GB
  • J

    Jackllyn P.

    Purchased on October 12, 2024

    Verified purchase

    Bought this laptop for school and getting it refurbished is so much more affordable for me as a student than buying it brand new! It was packaged with a lot of protective bubble wrap so it didn't get banged up during shipping and it has been running perfectly for me. I got it in Good condition, so the top surface has a few nicks and scratches, but true to their word the screen is perfect! I plan on getting a screen protector and case for it and I think it'll last me for a long time definitely worth it

    Reviewed in the United States on October 25, 2024

    Dell XPS 9570 15-inch (2018) - Core i7-8750H - 16 GB - SSD 256 GB
  • J

    Jose R.

    Purchased on December 5, 2024

    Verified purchase

    I can’t deny that I was a little skeptical in ordering something refurbished. However “Back Market” made the experience quite simple. I bought a laptop with “excellent conditions” and it did not disappoint. The packaging was simple but protective it brought a charger and the wear a tear do-not show!!! It was in mint conditions and OS took normal time to setup overall. I am well satisfied and will definitely buy other items of interest. Good job guys!!!

    Reviewed in the United States on December 21, 2024

    Lenovo ThinkPad X1 Carbon 14-inch (2019) - Core i7-8650U - 16 GB - SSD 512 GB
  • I

    Ifrah K.

    Purchased on January 5, 2024

    Verified purchase

    Rating this highly despite returning the product bc as a business owner, I understand how much a review affects a business. I'm the type of person who does not make impulse purchases and does extensive amounts of research before I buy a product. I am very upset with this purchase and the time spent researching its specs. The main reason I bought this Dell Latitude 5490 was bc of the 15 hr battery life. However, when I tested it on full charge without a charger plugged in, it only lasted TWO hours. This makes it no different compared to my $100 laptop my dad bought me. I understand this website sells refurbished products. Aesthetic-wise, it was beautiful and looked almost new. However, 2h out of the expected 15h of battery life is an injustice. If you do not care about battery life w/o a charger, you'd probably be fine. However, as a student who frequents coffee shops that often do not have outlets, this was a necessity for me which IT Supply Guy failed to deliver. Needless to say, it is on its way back to the seller.

    Reviewed in the United States on January 31, 2024

    Dell Latitude 5490 14-inch (2020) - Core i7-8650U - 32 GB - SSD 256 GB