Customer reviews for Refurbished Samsung Galaxy S7

I doesn’t fit my needs I need to exchange it

I will need to upgrade soon, because there are some apps necessary that don't run on older phones. However, I had an excellent experience buying this phone and love to not contribute to the ethical costs of the new phone market. I also appreciate the ease of purchasing and customer service at BackMarket, as well as the eco friendly packaging.

The product was in good condition overall, though there were some scratches around the side. I assume that’s consistent with the description of the 'Good' category.

The smartphone was in excellent shape.

This is an excellent replacement for my previous s7 Fast shipping will definitely be doing business with Back Market

the phone is better than described and arrived ahead of time

Sent the phone with the wrong charger.

I didn’t get the correct charger with the phone. It also keeps giving me a *86 voicemail message, which is from a Verizon service. It also still has Verizon shortcut phone numbers in the contacts list that I can’t delete. The phone still has VZ apps on the phone and it boots up with the VZ logo even though I am not using VZ. The phone was also slightly damaged on one corner. Still with all the issues, I still like the Samsung galaxy S7.

Item purchased was submitted to Metro dealer to have my sim card installed for activation-she showed me that phone was not compatable with Metropc as it was a T-Mibile phone and was locked to their service. I returned it to you and you say it is compatably then state the item is damaged (by installing a sim card and taking it out) and now refuse to honor your warranty. Item has no value to me as it can not be used by my carrier as I have stated (not compatable with MetroPC carrier) and are sending it back to me which I will just put on shelf and never use. But will express to my club members of your shady advertising practices and erronous statement of me damaging the product and you not honoring your warranty. This item was under $100.00 usc NOT a high priced item. I see you put a very low value on your advertising. This matter will not be kept to myself and fully explained to my friends when asked about purchasing items from your company. Truth in advertising is the hallmark of profitable business practice and word of mouth is your best advertisment. I feel you fell well short of that with they way you served me. Honestly speaking I remain upset with your current service. Rober...

The phone I bought was managed by Coke Florida is still enrolled in a mobile device management program, and was as good as a brick on arrival. Worse, I got excited and put in my SD card before realizing that fact and I think the mdm program erased all my data :(