Customer reviews for Refurbished Sony Headphones - XM5

They work great, but they came in dirty. I know they are used but being refurbished I expected that they would at least clean them, but they were covered in oil and the inside foam of one of the earphones had white stuff on it. Used stuff can come in dirty, but part of the refurbishing process is normally cleaning, part of why it is labeled as "refurbished". They came in their original box with the aux cord, but no charger, which isn't a huge deal.

I love buying refurbished! Ease the burden for our beautiful planet :) So as long as the product functions as expected, I'm happy - and these headphones work just like new! As far as the headphones themselves, they aren't the BEST by any means. They are not quite noise cancelling, and sound engineering isn't as nuanced as I'd ideally like, so can be hard to hear details when I'm DJing, but at my level it gets the job done. 4/5 for the product, 5/5 for BackMarket!!

Back Market rocks... we sorely need businesses like this that refurbish and redistribute all the perfectly good products we have available. Incredible communication and quick turn around - and this farmer appreciates the savings on their tech. Thanks, y'all.

Honestly perfect. 10/10 looks perfect, sounds perfect. if I need anything else I'd honestly recommend using them

I had never heard of Back Market until my partner told me about them. I'm so happy I bought these! They're in perfect condition and it makes me feel more conscientious as a consumer to buy refurbished and to give tech new life instead of buying something new for the sake of it being new. Highly recommend Back Market and buying refurbished!

The headphones are great! They really are a “like-new” product. Everything works, they’re comfortable, and are honestly one of the best pairs of headphones I’ve ever had. The only thing is I wish I knew it just was the headphones. I didn’t get the aux wire, or the plane adapter, or the carrying case. It makes sense since they are refurbished but I wish I got some of the og stuff.

I love these headphones, they work so well I would have never thought they were refurbished. There are no cosmetic flaws, they're perfect and high quality.

Headphones are great, I use them daily listening to music and producing in FL studio for hours. Battery life is also pretty good. One specific reason I went for Xm4's insted of Xm5 is that they don't require active power to play via aux, meaning the battery life is not affected. Plus, they are foldable. However the seller didn't include any case or aux cable with headphones, just a snigle cheap USB-c cord, but it is forgivable in this market I guess.

The packaging was unexpected. It was just the headphone and the USB cord in a ebay bag. I was expected to get the wired headphone cord with it as well, but I guess not. Besides that, I love the headphones themselves. The Sony app is a MUST-HAVE to make the audio quality sound good. I wouldn’t recommend having the volume up too loud or else the audio gets a little crunchy. But for $100 (that includes taxes), this is a good pair of headphones and they’re so comfortable to wear, especially since I wear KN95 masks and glasses regularly.