Customer reviews

This is the third item I have purchased from back market. I truly don't foresee ever buying electronics brand new again. The phone came in record time, in stellar condition. You would truly never know it was refurbished. It works great, I have had zero problems with anything I've purchased from back market and the Galaxy s23 Ultra was no different.

The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.

I recently purchased a Samsung Note 10 Plus from BackMarket.com, and I couldn't be happier with my decision. Initially, I was skeptical about buying a refurbished phone from an online store, but my experience from start to finish was nothing short of amazing. The ordering process was smooth and straightforward, and the customer service was exceptional. They kept me informed every step of the way, from order confirmation to shipping updates. The phone arrived promptly and was securely packaged. When I unboxed the Samsung Note 10 Plus, I was pleasantly surprised by its condition. It looked and felt like a brand new device, with no visible scratches or signs of wear. The performance has been outstanding, and all the features work flawlessly. The display is vibrant, the camera quality is excellent, and the battery life is impressive. Overall, my experience with BackMarket.com has exceeded my expectations. I highly recommend them to anyone considering purchasing a refurbished phone. The quality of the product and the level of service provided have made me a loyal customer. Thank you, BackMarket, for a fantastic experience!

Love my Samsung Galaxy S22! I wanted a refurbished phone for many reasons, price and less in the landfill being the two most important to me. I was not disappointed by Back Market. My Samsung arrived with plenty of communication and support from Back Market. It works as if it is brand new. I highly recommend!

First time buying a refurbished phone I bought a samsung 23 under excellent. The phone delivery was fast, phone in excellent condition looks brand new. Everything works as it should so far. Would definitely buy again from back market

This site wasn't the first one I tried, I ordered one from Amazon refurbished but when I got the phone it was locked ( it had an account on it). I had to wait for a refund from Amazon. Then I remembered I got my mom's phone a few months ago from back market and didn't have any problems. So I ordered the Samsung Galaxy Zfold 5 and two days later I had my new phone. In new condition 512gb Cream color for over a 1k off retail price. Thank you Back Market. Your my to to store for phones now Greg B

I've purchased 2 phones and a tablet from Back Market now and each time is better than the last. Every purchase I've made has been awesome. You'd never know these devices are refurbished, they look, feel, and perform like they were brand new. When I had an issue, their customer service is extremely efficient and fast to respond. I have saved over $1000 on Back Market! Thanks for making the best phones and devices affordable for everyone 😊

Works as advertised. Screen is flawless and the camera works well. Got this as a gift, and the receiver was delighted. Clearly professionally refurbished and well packaged. Would recommend this seller.

I was looking for a higher end refurbished phone, In my search I stumbled on Back Market. I like your trade in prices. I asked Vintage Stop what they would give me for my used game system. I walked away saying "Yea, Right". I would have put it on fb market if it wasn't for the fair price I was offered for the game. Thank You Back Market.