Buyback Boss's customer reviews

4.4/5

156 verified reviews in the last 6 months.

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  • R

    Richard W.

    4.5/5

    Reviewed in the United States on January 14, 2024

    Everything is good with the iPad Pro 12.9. It’s exactly as advertised. A little weird it came just in a padded sleeve with a cheap charge cable, but can’t say it’s defective or anything. Just a little weird as I’m used to buying refurbished from Apple where it arrives as good as new in a box with all accessories. But I didn’t pay that much higher cost, so nothing bad to say about it.
    iPad Pro 12.9 (2021) - Wi-Fi

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    Purchased on January 2, 2024

  • R

    Rebecca S.

    5/5

    Reviewed in the United States on October 19, 2023

    Genuinely, I have nothing bad to say. I was very unsure of this purchase to be honest. I have purchased refurbished products in the past and never had problems from Apple or Samsung, but I haven’t purchased from Back Market before. And honestly, I am impressed with the quality for the price. It was about $240 cheaper than a refurbished phone from Samsung of the exact model. I chose the “very good” condition and it has only two visible “scratches or dents” and they would not be seen with a case on and they were very minor. I feel happy with the purchase and confident that I will use Back Market again. Thank you Back Market for your service and if I do have any issues, I am happy I have a year warranty that came with my purchase!
    Galaxy S22+ 5G - Unlocked

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    Purchased on October 16, 2023

  • S

    Susan K.

    4.6/5

    Reviewed in the United States on February 16, 2024

    Dear BackMarket, You should know that the charging port on this phone did not work initially. I was very disappointed because it was a gift and I would have to send it back. Thankfully your website told me how to clean the extremely dirty llightening port and, so far, all functions are working. Please pass this information on to the refurbisher. Thanks, Susan Kooi
    iPhone 13 - Unlocked

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    Purchased on February 3, 2024

  • D

    Daniel C.

    5/5

    Reviewed in the United States on January 17, 2024

    My watch is Fantastic!. I wonder sometime because I bought it with a scratch on it, is it still waterproof, and can I go swimming with it. I wonder if I should’ve gotten the refurbished watch, rather than the watch with the scratch on it. What do you think about that. But overall, I am a static about the watch
    Apple Watch (Series 6) - Wifi Only - 44 mm - Aluminium Blue - Sport Blue

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    Purchased on December 29, 2023

  • S

    Samarth P.

    5/5

    Reviewed in the United States on October 13, 2023

    I was skeptical about the quality of the iPhone when I ordered it but to my surprise it turned out to be a super amazing product. There were no visible scratches on the phone and the battery life was 92%. It looks almost as good as a new phone and most of my friends who saw the phone could not tell the difference if it's a new phone or a refurbished one. I would highly recommend it. If you are skeptical like me, just close your eyes and place the order. No need to worry about anything.
    iPhone 14 Pro - Unlocked

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    Purchased on October 7, 2023

  • A

    Avery G.

    4/5

    Reviewed in the United States on November 16, 2023

    The iPhone I purchased looks AMAZING—no scratches, looks brand new! Of course the battery health isn't the best, but that was expected since it's refurbished. The packaging was okay, I think it could be better. I would have liked to see more branding on and inside the packaging to make it look more professional. It just felt like I had bought the phone from a random online seller and not through BackMarket, if that makes sense. Also, the iPhone came with a lightning to usb cable, which was odd because newer iPhones usually now comes with a usb-c to lightning cable, so I won't be using it as I have one of my own anyway. Overall, I would make a purchase through BackMarket again and I would definitely recommend it as these issues are very minor. One last thing, their customer support is great! I had paid for overnight shipping and somehow it got switched to two-day shipping and I received a refund of the shipping cost. I am satisfied!
    iPhone 14 Pro Max - Unlocked

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    Purchased on November 13, 2023

  • F

    Felicity B.

    4.3/5

    Reviewed in the United States on March 12, 2024

    I recently ordered an iPhone 12 Pro 256GB in 'Good' condition. The phone arrived promptly in two days and I set about transferring all data from my old iPhone8, with great enthusiasm. Five tedious hours later it was done. The old phone was wiped and I planned to send it off to BM. Then I checked the battery capacity of the new phone which came in at an underwhelming 70%. Back Market guarantees a battery capacity of 85% or more. I contacted Back Market and their excellent customer service was On It. The only problem was that in order to manage the situation they needed me to wipe my new phone clean, send it back for assessment, wait for it, and then either send it back to me repaired or refund me. I asked if I could just take it to an Apple Dealer for a new battery that they would cover, and unfortunately they could not. I do not have time, energy, or patience to reload my old phone, send the iPhone back, wait for their fix, have them send it back, and take the hours to reload and wipe my old phone, and then package IT up to send to them. So I made the decision to just keep it (the rest of the phone is just as promoted, Good). Making this choice cancels my 1 yr. warranty with Back ...
    iPhone 12 Pro - Unlocked

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    Purchased on February 26, 2024

  • E

    Erik B.

    4.9/5

    Reviewed in the United States on December 21, 2023

    This was just an excellent deal. I purchased this iPhone 13 for my daughter and she loves it! Everything was in close to perfect condition and works just fine. I will definitely recommend to friends and family! Thanks!
    iPhone 13 - Unlocked

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    Purchased on November 17, 2023

  • J

    Judith S.

    5/5

    Reviewed in the United States on February 25, 2024

    Item came packaged very well! The condition of this iPad was essentially brand new! The screen has no marks or anything on it. The back of the iPad also has no marks. It works perfectly fine and I feel like I got this for a really good price on here. I’m really happy with my purchase overall! My only concern is that I can feel it overheat but that is typical with any Apple products that I own. With that said, I will clarify that the battery life on my iPad is really good! My friend even asked if it ever dies because I watched Hulu on it all day and night and it didn’t die out! It did come with its own charging cable. Love love my new iPad
    iPad mini (2021) - Wi-Fi

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    Purchased on February 9, 2024

  • W

    Will S.

    4/5

    Reviewed in the United States on November 30, 2023

    I rated my most recent purchase of the IPad Pro a bit less than usual because I was disappointed that I didn't receive a charging brick or cable which was unusual. Also I was surprised that the I iPad was only charged to 14%. Took a very long time to get to 100%. Otherwise, IPad and Magic Keyboard was in perfect condition.
    iPad Pro 12.9 (2020) - Wi-Fi + GSM/CDMA + LTE

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    Purchased on November 25, 2023