CertifiedDirect's customer reviews

I rate this 5 stars because I’m super impressed with back market, and Certified Refurbished, they meant it when it said excellent, there was no scratches, no dents, nothing, and an extra bonus was it came with 100% battery health, I’ve never bought from apple before and I feel proud to be apart of back market in helping the world, even though I didn’t get the experience of opening a apple box it still feels like I did, so Thanks to all of you that made this possible for me and everyone else, I really appreciate it!

I was looking for the best deal on an iPhone 15 Pro with 256GB of storage and was so happy to find Back Market! I got the unlocked fully refurbished version and its in really good condition. Really couldn't be happier with the purchase and happy to have picked up what seems like the last great iPhone apple made.

It arrived as estimated and the packaging was minimal with the phone simply being in a box with bubblewrap, with a charger, and instructions. Looking at it, it is in fact flawless all around the sides, back, and screen. The only thing that places it in the good category is the camera area, it’s a bit dirty and has visible scratches with tiny chips, but the camera works perfectly fine. Other than appearance the performance of the phone is great. Everything is running smoothly so far on the first day and the battery health is at 90% which is great. Immediate yes. It’s been 3 weeks now and I believe it’s time for the update. It’s been perfect. I have not noticed any sudden damages or sudden glitches and inconsistencies. It works like a brand new phone. Everything feels new. Will I be purchasing from backmarket again, yes. 100%. The battery life on this phone is very good, lasts me entirely all day and I put it to charge at night at 20%. Absolutely in love. I will admit I was scared of being that small percentage of people who get a terrible phone but I didn’t and I’m very happy. I’ve checked the battery life and it has gone down to 89%, I’m not sure what it could be due to, likely f...

Ordered this iPhone 14 Plus starlight 128gb in excellent condition for someone as a Christmas gift and excellent is exactly how it arrived. No scratches, no dents, no visible signs of use. Battery was at 100% percent and that was extremely important for me, so I was pleased. Item arrived a day early than the original date which was cool. 10/10 would recommend this site/app and seller.

I’m very happy with this purchase-the order went smooth, arrived on time and the product was as described. The phone got a bit hot during the transition from the old one which I did not remember happening with a new Apple, but it stabilized shortly. I love my refurbished /new uPhone and will wholeheartedly recommend Back Market to anyone! 👌

⭐️⭐️⭐️⭐️⭐️ 5/5 – Great Refurbished Deal! I recently purchased a refurbished Samsung Galaxy S23 Ultra and honestly, I’m impressed with both the product and the service. The phone arrived extremely fast—just a couple of days after I placed the order, which was a pleasant surprise. As for the phone itself, it looks and feels like new. No scratches, dents, or signs of previous use. Everything works perfectly—from the screen responsiveness and camera quality to the battery life and performance. The S Pen was included and functions flawlessly too

I was happy to receive my PREMIUM refurbished iPhone 15 Pro. It looks and functions like new, however, when I received the phone, the battery life was at 89% (and within a week, dropped to 88%), not the 90% or higher that is advertised. I normally wouldn’t think it a big deal, BUT I paid the additional cost because of the advertised battery life. When I inquired about a refund of the additional money paid, BackMarket’s response was that battery life was not a valid reason for return and that I would have to go through the return process. Since I don’t have an alternate phone to use, I kept the 15 Pro. In addition, I paid a quality inspection fee of $7.99 (?), but apparently the battery life was overlooked. **You can still make it right and retain a customer, BackMarket, just reach out to me.**

Needed to update and replace my old iPhone SE. battery not holding charge and past the update program. Got a refurbished iPhone 14, although not the latest model it’s working great!!! Highly recommend Backmarket phones!!

I received my IPhone 15 plus about a week ago and it has been well worth the purchase. The phone came with barely any visible scratches (excellent condition selected) and is at 100% battery capacity. I highly recommend refurbished phone markets like the back market. It just seems like a much smarter purchase.

Was looking to upgrade my iPhone 7 and came across Back Market. Overall, a very positive experience. Easy to use website that provided confidence in purchasing a refurbished iPhone 14 Pro. I especially like the Deep Purple option. During the entire purchase process, Back Market kept me informed, including shipping times. Also, Back Market provided a refund for my iPhone 7. Not a lot given its age but I preferred not to have it end up in landfill, so another plus for me. I’d highly recommend Back Market for used, refurbished electronics.