Device Giant's customer reviews

I'm very happy with my BackMarket experience. Bought a used Galaxy A14 5G for my grandson and it's just as advertised. Works very well and looks new. I'll probably buy my next phone from them as well.

Glad I found a great source for reliable refurbished iPhones that are affordable! This is our second Backmarket purchase and we are well pleased!

This watch is great everything you need is available to this model. To each his own if you’re one of those people who have to have the newest watch every year then so be it. As stated earlier this watch checks all the boxes

This watch came looking brand new. No issues, connects immediately and works perfectly. My husband now wants a watch, which he refused previously, thinking it would come looking "nasty". He's impressed and so am I! We are buying another watch now.

Overall, Black Market is great! They're customer service is impeccable. I ordered a Pixel 6 in "good" condition, it was not to have any scratches on the screen. When it arrived it very clearly had scratches on the screen. Not bad enough that I wanted to return it, but felt I should have been charged the "fair" price instead. Contacted customer service, they asked for a photo. Sent them a photo and they gave me a $40 refund! Much more than I expected. Props to them for making the mistake right. Phone works great and I'm super happy with the purchase and experience.

Update to my issue: The seller has refused to repair the phone. I only had the $350 phone for two weeks. It keeps restarting on its own. Neither the seller nor backmarket is willing to help me. I was at least expecting them to say I would have to pay for the repair but that wasn't even an option. Unfortunately having issues with the phone, but on the plus side both BackMarket and the Seller are working with me to solve the issue. As it is not resolved yet I can't say anything further at this time. Except the value of the phone is great and the phone was delivered as promised. Thank you. No accessories were included.

So I bought the one plus 10 pro, and I'm very impressed, I've had it two weeks now, and it's flawless you'd think it's brand new, response time is excellent aka super fast, charging life is great, thank you very much.

The unit was received promptly and setup was easy and smooth. The only issue is that the battery maximum capacity was 77% not the advertised 85%. However, for my purposes the phone meets my needs and uses.

First time using Back Market and could not be happier! Had to replace a "lemon" phone and didn't have the ca$h to buy brand new. Setup was simple, the phone was in the exact condition I expected, and I was up and running again in just a couple days! Totally recommend Back Market and will be using them to replace my older devices as they phase out!