Device Giant's customer reviews


126 verified reviews in the last 6 months.

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  • G

    Greg C.

    Purchased on April 29, 2024

    iPhone 14 looked brand new except for a very small scratch at the very bottom of the phone. Battery health is 99 percent. Works just fine. Phone arrived three days after I ordered. Very positive experience.
    iPhone 14 128GB - Midnight - Unlocked - Dual eSIM

    Reviewed in the United States on May 3, 2024

  • M

    Murry M.

    Purchased on March 11, 2024

    I'm very happy with my BackMarket experience. Bought a used Galaxy A14 5G for my grandson and it's just as advertised. Works very well and looks new. I'll probably buy my next phone from them as well.
    Galaxy A14 5G 64GB - Black - Unlocked

    Reviewed in the United States on March 27, 2024

  • D

    David C.

    Purchased on February 2, 2024

    Glad I found a great source for reliable refurbished iPhones that are affordable! This is our second Backmarket purchase and we are well pleased!
    iPhone SE (2020) 64GB - Black - Locked AT&T

    Reviewed in the United States on February 19, 2024

  • S

    Serena W.

    Purchased on November 24, 2023

    This phone is fantastic. I definitely wouldn't have known it was refurbished if I hadn't bought it here. 10 outta 10 would recommend. 👍
    Galaxy S23 128GB - Purple - Locked T-Mobile

    Reviewed in the United States on December 13, 2023

  • A

    Angela A.

    Purchased on April 3, 2024

    This watch came looking brand new. No issues, connects immediately and works perfectly. My husband now wants a watch, which he refused previously, thinking it would come looking "nasty". He's impressed and so am I! We are buying another watch now.
    Apple Watch (Series 7) October 2021 - Cellular - 45 mm - Aluminium Starlight - Sport band Starlight

    Reviewed in the United States on April 13, 2024

  • J

    Joseph C.

    Purchased on March 21, 2024

    Overall, Black Market is great! They're customer service is impeccable. I ordered a Pixel 6 in "good" condition, it was not to have any scratches on the screen. When it arrived it very clearly had scratches on the screen. Not bad enough that I wanted to return it, but felt I should have been charged the "fair" price instead. Contacted customer service, they asked for a photo. Sent them a photo and they gave me a $40 refund! Much more than I expected. Props to them for making the mistake right. Phone works great and I'm super happy with the purchase and experience.
    Google Pixel 6 128GB - Black - Unlocked

    Reviewed in the United States on April 7, 2024

  • E

    Elga S.

    Purchased on March 18, 2024

    Update to my issue: The seller has refused to repair the phone. I only had the $350 phone for two weeks. It keeps restarting on its own. Neither the seller nor backmarket is willing to help me. I was at least expecting them to say I would have to pay for the repair but that wasn't even an option. Unfortunately having issues with the phone, but on the plus side both BackMarket and the Seller are working with me to solve the issue. As it is not resolved yet I can't say anything further at this time. Except the value of the phone is great and the phone was delivered as promised. Thank you. No accessories were included.
    iPhone 11 Pro Max 64GB - Midnight Green - Unlocked

    Reviewed in the United States on April 2, 2024

  • M

    Mendel F.

    Purchased on March 13, 2024

    So I bought the one plus 10 pro, and I'm very impressed, I've had it two weeks now, and it's flawless you'd think it's brand new, response time is excellent aka super fast, charging life is great, thank you very much.
    OnePlus 10 Pro 128GB - Black - Locked T-Mobile

    Reviewed in the United States on March 28, 2024

  • W

    William N.

    Purchased on March 7, 2024

    The unit was received promptly and setup was easy and smooth. The only issue is that the battery maximum capacity was 77% not the advertised 85%. However, for my purposes the phone meets my needs and uses.
    iPhone SE (2020) 128GB - Black - Unlocked

    Reviewed in the United States on March 24, 2024

  • S

    Scott K.

    Purchased on March 4, 2024

    First time using Back Market and could not be happier! Had to replace a "lemon" phone and didn't have the ca$h to buy brand new. Setup was simple, the phone was in the exact condition I expected, and I was up and running again in just a couple days! Totally recommend Back Market and will be using them to replace my older devices as they phase out!
    Google Pixel 7 Pro 256GB - Black - Unlocked

    Reviewed in the United States on March 18, 2024