We had to exchange the first device for another. Returns were easy and the seller issued a refund to purchase another device. Unfortunately, the iphone 7 model will not be supported anymore. Kind of a waste of time and money. the device itself had the standard occasional issues as a refurbished device would have;occasional glitching and non responsiveness (my other child had a brand new iPhone that also had these occasional issues so I'm not too terribly upset). Overall though, I'm happy with the purchase. I just wish we would have known sooner that Apple wasn't going to allow the 7 to be supported anymore. I will continue to use Back Market as they are doing their best to help out those who cannot afford to buy brand new devices every year. Thanks Back Market!!

I was a but skeptical about ordering from second-hand retailers initially but my first purchase here completely changed my opinion. I ordered an iPhone 12 of “Excellent” quality and it was nothing short of excellent. It delivered a day early in safe packaging. The phone itself appeared to be straight from the original box, with no previous owners. The battery health was at 100% and there was nothing indicating previous owners. I essentially saved $200 by purchasing from here instead of directly from Apple. It was definitely worth spending $50 more for the better quality than risking a more refurbished product, because the phone was basically new.

Love my iPad. It’s been with me for years and in multiple countries. I’m writing this review on it rn!

I have received my "excellent" condition refurbished iPhone 8 64GB-Space Gray-Locked AT&T iPhone from Back<Market. I am over the moon happy. With the quality of the product. With the customer service. With the delivery. And I am especially happy with the honesty. I am a customer for life! Thank-you Back<Market.

The iPhone condition of the device I ordered was described as “very good,” the phone that was delivered to me was in excellent almost new condition. Phone has worked without a problem. I am very pleased with my purchase!

I've had no problems with the phones I get from you guys.I love the Samsung Galaxy S7 it's my favorite bought 4😁

The product itself was in pristine condition. Unfortunately there was an AppleID account lockout so I could not set it to my own Apple ID. The refurbisher GadgetGone responded promptly to my claim in a timely manner and sent me a return label to print out. The refund was processed once they received the return shipment and I will be getting my money back at the speed of PayPal.

Loved my cell phone (iPhone XS Max in gold)! Easy purchase on a fun web site. Great phone…looked brand new, just not in original Apple packaging. Very easy set-up and in great working condition. Would definitely buy from again!

I was hesitant on buying after previously buying an iPad from a different refurbished retailer and it not working. I read hours of reviews looking for the best place to buy from, and settled on Back Market. So happy I did. So far, so good! Works perfect! Great condition. Would definitely purchase from you again.

I was a little nervous about purchasing a refurbished phone but I trusted the reviews and could not have asked for a better product. There were no signs of damage and my phone looked brand new. I would highly recommend this vendor.