Loop Mobile's customer reviews

4.3/5

1,374 verified reviews in the last 6 months.

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  • K

    Keops O.

    4.8/5

    Reviewed in the United States on February 12, 2023

    I recently purchased a MacBook Pro from Back Market and I am beyond thrilled with my experience. From the moment I made the purchase, the process was seamless and stress-free. The laptop was shipped promptly and arrived in excellent condition, due in large part to the careful packaging. Upon receiving the MacBook Pro, I was pleasantly surprised by its appearance. The laptop was in much better condition than I had expected and looked almost brand new. The performance of the MacBook Pro exceeded my expectations as well. It runs smoothly and quickly, allowing me to complete tasks efficiently. I am very satisfied with my purchase from Back Market and I would highly recommend them to anyone in the market for a high-quality refurbished laptop. Their customer service is top-notch and I appreciate the care they take in ensuring that their products are in excellent condition. I hope to purchase another product from Back Market in the near future.
    MacBook Pro 15" (2018) - QWERTY - English

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    Purchased on January 19, 2023

  • S

    Solomon K.

    4.8/5

    Reviewed in the United States on January 4, 2023

    I bought a MacBook Pro Retina 13.3-inch (2017) - Core i5 - 8GB - SSD 128GB in "fair condition" yet I got it in excellent condition with very few scratches here and there. that tells me that the Refurbisher aims to deliver high-quality products, no wonder they have so many good reviews. I'm happy
    MacBook Pro 13" (2017) - QWERTY - English

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    Purchased on December 6, 2022

  • A

    Abby H.

    4.6/5

    Reviewed in the United States on March 1, 2023

    I got the iPhone 13, upgrading from the 11 and I really don’t regret it. However, the shipping took a lot longer than it was supposed to. Which wasn’t the sellers fault or Back Markets fault, FedEx just isn’t the best. Anyways, I got the phone in “Excellent” condition, which basically means brand new. It had 2 scratches on it when it came (maybe more) one of them were very noticeable, but it didn’t bother me. However, there was a weird imprint on the screen, it didn’t affect the screen itself at all, but it looked like it had been damaged when you titled it a certain way to the light. There was no scratches or damage to the body of the phone. It came with 95% battery health which I’m a little disappointed with because Ive always bought my refurbished phones off Amazon and they’ve always come with 100% battery health. But you cant complain much considering the price. I would say it’s worth it.
    iPhone 13

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    Purchased on February 23, 2023

  • T

    Thaddaeus M.

    5/5

    Reviewed in the United States on February 8, 2023

    I was pretty skeptical about ordering a refurbished MacBook Pro. But I was not disappointed! Everything works properly its in better condition I thought it would be in! the "Scratches" were very minimal only showing up in specific lighting conditions but other than that it looks brand new! thanks BackMarket and to the seller. It cal speedily and was packaged very well. I was cautious becuse I had ordered an iPad a while back and the screen came shattered because the packedge was not packed well at all. It was held by only cardboard! no bubble wrap no nothing! So I was pleased when this came to me safely and in excellent condition.
    MacBook Pro (2021) 14.2-inch - Apple M1 Pro 8-core and 14-core GPU - 16GB RAM - SSD 512GB

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    Purchased on January 27, 2023

  • C

    Carl D.

    4.1/5

    Reviewed in the United States on January 12, 2023

    My Back<Market (BM) experience: I ordered an iPhone 12 mini in "Good" condition and received it with multiple deep scratches on the screen. At first I was unsatisfied and thought am I stuck with this scratched up phone, but then reached out to BM and they sent me a paid return label same day. BM ensured me I would receive a full refund once the refurbisher received the phone and i did. I took a chance ordered another one from a different refurbisher on the BM site "Loop" and wow!! that one came in looking brand new. The battery health capacity is at 86% but looking at battery replacement cost at apple is currently $69 and will be less by the time I need to replace as this phone ages.
    iPhone 12 mini

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    Purchased on December 28, 2022

  • C

    Chance W.

    4.4/5

    Reviewed in the United States on April 25, 2023

    This is my second purchase with BackMarket. My first purchase was an Apple Watch 7 series in excellent condition and I personally could not tell that it was refurbished. When I received this one the other day for my boyfriend’s birthday there are noticeable scratches on the face. There is definitely a difference between good and excellent condition! I am still pleased with my purchase however and I know he’ll be pleasantly surprised :)
    Apple Watch (Series 7) October 2021 - Wifi Only - 45 mm - Aluminium Black - Sport band Black

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    Purchased on April 19, 2023

  • Y

    Yuri M.

    5/5

    Reviewed in the United States on January 14, 2023

    I was looking for a new laptop for school because my previous laptop's battery was only lasting me through 40 minutes in a lecture and so I figured I might as well get a Macbook since I knew they were good with battery life. Since I don't care much for Mac devices since I am primarily a windows user I don't mind buying refurbished. I found this M1 Macbook Pro with a 512GB SSD and 8GB of ram for 808 in excellent condition and I thought it was a steal considering how large the SSD is. Bought the laptop, it arrived in about 3 days and wow, you really cannot tell that this device was refurbished or secondhand. The Macbook looks 100% brand new, no scratches or imperfections ANYWHERE and the battery health on it is at 100% so the battery on it lasts me about 2-3 days before I need to charge it again. Easily my best purchase of 2023 because I have come to like MacOS a lot and im really happy that for $808, I got a Macbook pro thats basically brand new and cheaper than the Macbook air but its better.
    MacBook Pro (2020) 13.3-inch - Apple M1 8-core and 8-core GPU - 8GB RAM - SSD 512GB

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    Purchased on January 4, 2023

  • B

    Brenda G.

    4.9/5

    Reviewed in the United States on May 17, 2023

    The battery came with 89% which it's ok, but honestly the iphone looks perfect! I couldn't be more happy, first time purchasing a refurbished cellphone and I love it. I do miss the pleasure of unpacking an apple product, but they still made it somehow pleasent. I'm totally satisfied.
    iPhone 13

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    Purchased on May 13, 2023

  • A

    Alex D.

    5/5

    Reviewed in the United States on April 17, 2023

    Glad I went the refurbished route! I have wanted an iPhone mini since its first release but wasn't quite ready to give up on my XS as I like to wait until I actually need a new phone. The condition of the phone via this review states I got 'very good' but I actually bought the excellent version. I'm bummed Apple decided to discontinue the production of the mini phones, but I am thrilled I got the (potentially) last model they ever made! Everything about the phone is awesome and being able to reach everything with one hand is great. I hope to keep this phone going as long as possible, thanks a ton BackMarket!
    iPhone 13 mini

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    Purchased on April 3, 2023

  • L

    L carl P.

    5/5

    Reviewed in the United States on April 16, 2023

    Not distinguishable from a new phone. Maximum battery capacity is 100%. The Apple Warranty has not even run out yet. That warranty is good until the end of July 2023. I’m not sure if I’d be better off contacting Apple or Back Market if something goes awry before then, but I’d say that’s not too likely anyway. I suspect this iPhone is actually not “refurbished”, but was just overstock somewhere. Anyway, I’m very very happy and I will definitely use Back Market in the future. The refurbisher was Loop Mobile, so I feel good about them also.
    iPhone 12 mini

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    Purchased on April 4, 2023