Loop Mobile's customer reviews

The refurbished Apple MacBook Air M2 15-inch feels like brand new! It’s incredibly fast, lightweight, and the larger screen size is perfect for productivity. The Retina display is stunning, and there’s no sign it’s been used before. Everything works flawlessly, and the battery life is excellent. It’s a fantastic way to get premium quality at a more affordable price!

This item is amazing! It arrived in practically perfect condition and also in BackMarket shipping packaging. The battery health was at 86% and for comparison, my brand-new iPhone 14 from June 2023 that I've used the crap out of every day is at 73%. For a refurbished phone, this iPhone 12 has been amazing and my fiancee loves it. I really recommend BackMarket to anyone who's looking to upgrade their phone but not to the newest, latest and greatest - ONLY to the mint/perfect condition ones. I previously purchased a "good" condition iPhone 12 and it shattered/broke completely following ONE simple drop from about 4 or 5 ft high. Definitely only go with the higher quality ones.

Loving my new phone! Back Market made the whole process, including data transfer, so easy, and the phone was exactly as described. Really happy to be able to buy refurbished instead of new, and receive such a quality product. I will definitely buy from Back Market again!

I thought something was wrong with my 13 pro before, but after I bought another one for a family member it is very noticeable. I purchased a premium quality phone because I wanted a brand new battery but I'm pretty sure my screen was replaced with one that does not support apples pro-motion. The new phone I purchased recently for a family member is an excellent quality and noticeably faster in the screen refresh and scrolling through apps and up and down in settings is much smoother, even though we have the exact same phone. Really disappointed that something like this might have slipped through because the whole reason I got the 13 pro was for the pro-motion and it does not even have it. Bought multiple devices through back market and love the quality I get from here, however this time I guess the refurbisher did not think it would be an issue. I would look into the quality of who refurbishes your products because it looks like some are cutting corners to save money and hoping no one will notice. Well I did.

Device is exactly as described, beautiful condition! Difficult to tell it was ever used by looking at it. My kid says the battery drains faster than his iPhone XR did, but that's the lottery you play with refurbished products! If it gets bad - (it's fine now) - I'll just have the battery replaced. Much cheaper than paying the Apple Tax for a new phone!

Was a nervous buying from Back Market but my phone came as advertised with a new battery. Very happy with my purchase, would/will shop here again. I checked out the seller reviews beforehand as well (because Back Market is more of a broker, they don’t refurbish the phones themselves) and the company that sold mine had very good reviews.

I hesitated for a long time to buy a refurbished iPhone. I shopped around different places but always came back to Back Market. Their prices and warranty are great. They also had a wonderful deal (which I needed) on a carrier! Bonus!! Their customer service helped as well. I am so pleased & will definitely be back when it is time to upgrade. Thank you, Jazz

A buddy of mine told me to checkout backmarket… at first I didn’t know what to expect and was a bit skeptic… however after everything arrived I couldn’t be anymore happy… back market came through for me on everything from customer service to my trade-in as well as sent me a great quality “new” refurbished phone that I’m very pleased with… would highly recommend backmarket and I’m looking forward to my next purchase.

I was nervous to buy a refurbished iPhone anywhere other than through Apple but the iPhone 13 mini was never available at the Apple Refurbished store, so after looking around I felt the most confident purchasing through Back Market. The 13 mini I purchased arrived a couple of days early and I received notifications when it was going to be delivered so I'd be there to sign for it and the driver did require a signature. The phone was exactly what I'd hoped for and now I feel a little silly being so worried about it. I will buy from Back Market again.