Loop Mobile's customer reviews for all refurbished products

4.3/5

1,447 verified reviews in the last 6 months.

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  • 76%
  • 13%
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  • T

    Tricia B.

    4.8/5

    Reviewed in United States on November 3, 2022

    The computer came as expected. Looks brand new. I fail to believe it's refurbished. The only thing, it looks like it Rose Gold in color and I remember ordering Gold. But none the less my son is happy with his macbook.
    MacBook 12" (2017) - QWERTY - English

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    Purchased on the October 21, 2022


  • G

    Gretchen G.

    5/5

    Reviewed in United States on October 25, 2022

    For my purchase, I selected the middle tier for the item condition based on other reviews and what I was willing to tolerate from a refurbished product. When the item arrived, there were only a few scratches and the item sticker indicated the battery life is 86%. These minor imperfections are a small tradeoff considering how much money I saved on a new (to me) 2020 MacBook Air. I would definitely recommend Back Market to anybody!
    MacBook Air 13" (2020) - QWERTY - English

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    Purchased on the October 6, 2022


  • R

    Richard c H.

    4.2/5

    Reviewed in United States on October 24, 2022

    This is the second MacBook Air I ordered in the last few months. The first one, a 2015 version, was perfect cosmetically and functionally. The second one, a 2017 version, was not quite perfect cosmetically but seems perfect functionally. I see above it says very good. I thought it said excellent - but not an issue. My only issue with the second one is that the tech specs on your site said retina display - but it is not. This became less of an issue when Apple changed its mind on supporting 2017 retina MB Airs for next MacOS. Since it works fine and I can live with Monterey I never considered returning it. Just thought I'd let you know. I've been back for a couple of refurbished iPhone SE 2020. The first one was perfect so I just ordered another for my wife on Friday.
    MacBook Air 13" (2017) - QWERTY - English

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    Purchased on the July 31, 2022


  • E

    Erin W.

    5/5

    Reviewed in United States on October 4, 2022

    I was a little hesitant about ordering a refurbished max but I decided I would just give it a shot and I am beyond impressed so far! I ordered a 2017 MacBook Air, I purchased excellent condition, it appears I received “very good” according to the rating section but I honestly would not have even known the difference, this MacBook is practically mint, there seems to be only one teensy minuscule scuff on the bottom. Battery life is great, everything works perfectly. I am extremely pleased and pleasantly surprised with my purchase. I will update later down the road but so far so good!
    MacBook Air 13" (2017) - QWERTY - English

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    Purchased on the September 30, 2022


  • M

    Michele P.

    4.4/5

    Reviewed in United States on September 23, 2022

    This is my second Backmarket purchase. I bought a refurbished iPhone from them about two years ago and have been very, very pleased with it. The purchase of my MacBook Air went off without a hitch. I think these folks do a good job and offer great pricing.
    MacBook Air 13" (2020) - QWERTY - English

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    Purchased on the September 10, 2022


  • S

    Solomon K.

    4.8/5

    Reviewed in United States on January 4, 2023

    I bought a MacBook Pro Retina 13.3-inch (2017) - Core i5 - 8GB - SSD 128GB in "fair condition" yet I got it in excellent condition with very few scratches here and there. that tells me that the Refurbisher aims to deliver high-quality products, no wonder they have so many good reviews. I'm happy
    MacBook Pro 13" (2017) - QWERTY - English

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    Purchased on the December 6, 2022


  • P

    Patience S.

    4.8/5

    Reviewed in United States on September 25, 2022

    I bought the refurbished macbook air (2020) to replace my previous macbook air of the same model that I accidentally broke. I purchased the excellent option, and it was sold as shown. There are very little marks on the device and you’d have to really search for any imperfections. It is very clean and runs perfectly as expected thus far, I do not regret choosing loop mobile/back market for my purchase :-).
    MacBook Air 13" (2020) - QWERTY - English

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    Purchased on the September 16, 2022


  • P

    Peter D.

    4.4/5

    Reviewed in United States on October 21, 2022

    The iPhone 12 is cosmetically and technically perfect. From order to delivery, everything was quick and efficient. My only complaint is how much I paid for an out-of-date refurbished phone. Yes, less than what I would have paid Apple, but still more than I would have liked.
    iPhone 12

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    Purchased on the September 21, 2022


  • K

    Kenneth T.

    5/5

    Reviewed in United States on October 14, 2022

    The MacBook Air was in like new condition and has performed flawlessly! And, I saved over $570 off what the cost of the same configuration in the Refurbished Apple Store would be. Shipping was quick and the product arrived on schedule.
    MacBook Air (2020) 13-inch - Apple M1 8-core and 8-core GPU - 16GB RAM - SSD 1000GB

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    Purchased on the October 2, 2022


  • C

    Carl D.

    4.1/5

    Reviewed in United States on January 12, 2023

    My Back<Market (BM) experience: I ordered an iPhone 12 mini in "Good" condition and received it with multiple deep scratches on the screen. At first I was unsatisfied and thought am I stuck with this scratched up phone, but then reached out to BM and they sent me a paid return label same day. BM ensured me I would receive a full refund once the refurbisher received the phone and i did. I took a chance ordered another one from a different refurbisher on the BM site "Loop" and wow!! that one came in looking brand new. The battery health capacity is at 86% but looking at battery replacement cost at apple is currently $69 and will be less by the time I need to replace as this phone ages.
    iPhone 12 mini

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    Purchased on the December 28, 2022