's customer reviews

Overall rating

408 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.5/5

  • Packaging

    4.7/5

  • Shipping

    4.6/5

Reviews

  • Douglas B.

    Verified

    Reviewed 11/2/25, United States.

    The computer was great. Well above what I thought I was going to get. The charger was a little rough. You could see the wires that went into the plug in that goes into the computer. I ordered a brand new one for $20 so no big deal.

    Condition

    Excellent

    Purchased

    10/20/25

  • Allison M.

    Verified

    Reviewed 9/14/25, United States.

    I am OVER THE MOON my purchase. The only thing I regret is not knowing about y’all sooner. Quality refurbished laptop at a great price! I wouldn’t even know it was refurbished!

    Condition

    Excellent

    Purchased

    8/29/25

  • Ana D.

    Verified

    Reviewed 9/15/25, United States.

    Great device. Clean, no signs of use. Very fast and i had no idea it was touch screen when i purchased it. Found out by accident while cleaning the screen and i love it.

    Condition

    Good

    Purchased

    8/27/25

  • Diane H.

    Verified

    Reviewed 3/3/25, United States.

    I love this computer. It’s everything I expected. It looks and performs great. Thank you. This is the first time I’ve ever purchased a refurbished item. I was nervous at first, but I’m glad I took the chance. I saved a lot of money, and it is worth it. I will be buying other items from Back Market. My son told me about your company. I thanked him.

    Condition

    Excellent

    Purchased

    2/13/25

  • John B.

    Verified

    Reviewed 11/5/25, United States.

    Pleased with the condition of the refurbished laptop. After I set up the laptop, I found it required 15 driver updates. This ought to have been addressed in the refurbish. Satisfied with the excellent condition status of my laptop purchase. As a result, I have recommended BackMarket to others. In fact, as a result of my purchase satisfaction, I will continue to purchase from BackMarket.

    Condition

    Excellent

    Purchased

    10/14/25

  • Illia K.

    Verified

    Reviewed 7/13/25, United States.

    Awesome laptop especially for this price. It had a scratch and 80% on the battery but that’s just stuff you should expect buying refurbished electronics. I will definitely consider buying from black market again

    Condition

    Excellent

    Purchased

    6/27/25

  • Steve L.

    Verified

    Reviewed 10/29/25, United States.

    Received laptop only 4 days after purchase. Packaged very well to prevent damage during shipping. Laptop was in excellent condition, screen was scratch free and overall in terrific shape. Would definitely buy another one.

    Condition

    Excellent

    Purchased

    10/19/25

  • Leanne H.

    Verified

    Reviewed 10/19/25, United States.

    So far, so good. I needed something affordable as I lost my job of 20 years and they obviously took my laptop. Someone told me about this site and I am highly impressed. I would have went up one model to the i7 processor but this doesn't what I need to do so far.

    Condition

    Excellent

    Purchased

    10/6/25

  • Michealla C.

    Verified

    Reviewed 1/23/25, United States.

    My laptop looks brand spanking new, everything is working perfectly so far and it came earlier than estimated! I’ve recommended others to back market as well as shop here and will continue to do so!🔥

    Condition

    Excellent

    Purchased

    1/19/25

  • Tina T.

    Verified

    Reviewed 9/28/25, United States.

    Set up went great no issues, even in fair condition it looks great. Very happy. This is my third purchase from back market and I won't ever turn back! And you definitely can't beat the price or how fast and efficiently you get your package. Is you aren't shopping with back market, why not?!?!

    Condition

    Fair

    Purchased

    9/12/25