Planet Open Box's customer reviews

Overall rating

58 verified reviews

Rating details

  • Accessories

    3/5

  • Battery

    5/5

  • Lens & Camera

    3/5

  • Overall performance

    4/5

  • Appearance

    4.5/5

  • Packaging

    4.3/5

  • Shipping

    4.5/5

Reviews

  • Suzanne M.

    Verified

    Reviewed 11/23/25, United States.

    Doesn’t matter which size of the chintzy ear buds I use, couldn’t keep any in my ears! They fall out within 10 seconds. Sorry I bought this product. Should have gone with new and improved for $150. At least I could use them. Just a waste of $100 plus shipping. Very disappointed Suzanne Morrison

    Condition

    Excellent

    Purchased

    11/10/25

  • Lionel H.

    Verified

    Reviewed 11/26/25, United States.

    These headphones are not worth the money. They sound awful, no fault of the seller. What is the fault of the seller is that I was given a set where the left earcup was disconnected from the headband. Just unscrewed. I sent them back and asked for a refund, and they seem to have repaired them instead, and are sending them back to me. I will have to send them back again, assuming they are still within the return window. I made it very clear that I wanted a refund. Pls give me one!

    Condition

    Excellent

    Purchased

    11/11/25

  • Kevin M.

    Verified

    Reviewed 11/26/25, United States.

    AAAA+++++

    Condition

    Excellent

    Purchased

    11/13/25

  • Balfour L.

    Verified

    Reviewed 7/15/23, United States.

    I've been purchasing from Back Market for quite some time now, I've only had ONE bad experience, but I tell people about this website all the time. Most retailers that sell refurbs wont give you a 1 year warranty, or stand behind the product once its sold . I love it here lol

    Condition

    Excellent

    Purchased

    3/16/22

  • Dean K.

    Verified

    Reviewed 10/13/25, United States.

    Control buttons are stiff and delayed also the battery does not last long.

    Condition

    Excellent

    Purchased

    9/26/25

  • Matthew F.

    Verified

    Reviewed 7/7/22, United States.

    This product was impeccable!! Came in the original box with manuals and power cord. I could not tell it was used. An amazing job of refurbishment. Could not be more impressed. This was a gift and the recipient was impressed. Many thanks for a job well done.

    Condition

    Excellent

    Purchased

    6/26/22

  • Harold Y.

    Verified

    Reviewed 4/20/22, United States.

    I lost my powerbeats pros after a stressful flight from Miami. Looked on Amazon for the prices which were outrageous for used beats so I decided to buy them from backmarket instead I am extremely happy with my purchase and will buy from this website again whenever I’m in the market for electronics.

    Condition

    Excellent

    Purchased

    4/15/22

  • Steven C.

    Verified

    Reviewed 5/16/22, United States.

    AirPods ordered on Tuesday, delivered on Thursday. Look new, work perfectly. No surprise as this is third purchase from Back Market. Last purchase was gen 2 AirPods. Those worked great for me. Have some hearing issues, I'm 74. Use AirPods for calls, news programs, music. Gen 3 Airpods are pleasant step up, especially the fit. I have older earpods that fit in ear canal but that feels uncomfortable over 2-4 hours. Airpods are very comfortable. I purchased gen 3's to rotate with my gen 2's but gen 3's are clearly my fav now. Well worth the cost. Thank you, Steve Clements

    Condition

    Good

    Purchased

    5/10/22

  • Louis G.

    Verified

    Reviewed 4/15/22, United States.

    Love back market! Product is exactly what I wanted and in GREAT condition. I would highly recommend buying apple products from here. I have bought several products from back market and will continue to do so.

    Condition

    Excellent

    Purchased

    4/2/22

  • Mitchell D.

    Verified

    Reviewed 4/19/22, United States.

    Beats studio earbuds works with Apple devices just like AirPods do and they have better sound quality then AirPods! This is a no brainer people, ditch overpriced AirPods and get a pair of Beats Studio earbuds!

    Condition

    Excellent

    Purchased

    4/6/22