The Mac Merchant's customer reviews

Overall rating

688 verified reviews

Rating details

  • Accessories

    4.8/5

  • Battery

    4.8/5

  • Lens & Camera

    4.9/5

  • Overall performance

    4.4/5

  • Appearance

    4.6/5

  • Packaging

    4.7/5

  • Shipping

    4.6/5

Reviews

  • Lauren G.

    Verified

    Reviewed 12/2/25, United States.

    A loose fit for the 12 inch, but leaves room for some other small things like a pad of paper or my small adapter.

    Condition

    Excellent

    Purchased

    11/17/25

  • Sonia J.

    Verified

    Reviewed 8/11/25, United States.

    Device is as advertised and have not had any issues. I was apprehensive about ordering a refurbished phone but so far I'm glad I did. Will definitely consider ordering refurbished phone from this website before purchasing a new one.

    Condition

    Excellent

    Purchased

    7/24/25

  • Bruce R.

    Verified

    Reviewed 10/6/25, United States.

    Shipped separately from the phone. The package was maybe a day or behind the phone. They were easy to set up. This company is an excellent alternative to the "sing up and get free" model. I could not participate in that anymore. So do your self a favor check out Back Market. As long as they out there this where I'll be shopping.

    Condition

    Excellent

    Purchased

    9/20/25

  • Peter H.

    Verified

    Reviewed 12/1/25, United States.

    The case for my refurbished iphone 13 mini was delivered a day after the phone itself. The protective sheet attached easily to the phone, and the case fit perfectly. The case is durable.

    Condition

    Excellent

    Purchased

    11/21/25

  • Agatha P.

    Verified

    Reviewed 6/29/24, United States.

    The arrival was sooner than was expected and am grateful for that in my postal box. Reside in a 12 story, 242 unit building where theft is prevalent. Here’s to an already successful relationship over the years. I check this app first for all my electronic needs. Not disappointed.

    Condition

    Excellent

    Purchased

    6/26/24

  • Angela P.

    Verified

    Reviewed 8/17/25, United States.

    I purchased this phone for my daughter and it works flawlessly so glad I gave backmarket a chance...and saved a lot of money in doing so! I will purchase mine and my husband next phone from them as well..very pleased with this purchase

    Condition

    Excellent

    Purchased

    8/1/25

  • Gordon S.

    Verified

    Reviewed 7/20/25, United States.

    Better than anticipated but was not surprised since I have purchased other products from you in the past. You have not disappointed me yet!! Thank you much for your outstanding products and superb service.

    Condition

    Excellent

    Purchased

    7/8/25

  • Kim M.

    Verified

    Reviewed 6/8/25, United States.

    The phone arrived on time & in pretty perfect condition - 2 weeks in & no issues whatsoever! I was really needing to upgrade my camera & this quality is a big step up for me, even with replacement parts. Even the battery life will last me all day on a busy day, 10/10 would purchase again!

    Condition

    Excellent

    Purchased

    5/21/25

  • John C.

    Verified

    Reviewed 8/25/25, United States.

    There was no indication on the website that showed the battery heath. I was very disappointed to find that it has only 80% capacity. I like the phone itself. It's the phone that I wanted and they are not easy to find in excellent condition. I will now have to consider purchasing a new battery in the near future. I was saving over $200 buy not buying the new iphone 16E. Now I will have to spend $80 on a new battery from apple.

    Condition

    Excellent

    Purchased

    8/11/25

  • Larry B.

    Verified

    Reviewed 7/25/25, United States.

    This case is good material, easy to install, and protects as advertised. But..it is so smooth and slick that I couldn't get good grip on it. Therefore, I chose to order the Back Market case with the black wave which is more easy to grip.

    Condition

    Excellent

    Purchased

    6/23/25