The Mac Merchant's customer reviews

391 verified reviews in the last 10 years.

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  • S

    Sonia J.

    Purchased on July 24, 2025

    Verified purchase

    Device is as advertised and have not had any issues. I was apprehensive about ordering a refurbished phone but so far I'm glad I did. Will definitely consider ordering refurbished phone from this website before purchasing a new one.

    Item

    Back Market Case SE 2020/2022 and protective screen - GRS 4.0 Recycled plastic - Transparent

    Condition

    Excellent

    Reviewed in the United States on August 11, 2025

  • A

    Angela P.

    Purchased on August 1, 2025

    Verified purchase

    I purchased this phone for my daughter and it works flawlessly so glad I gave backmarket a chance...and saved a lot of money in doing so! I will purchase mine and my husband next phone from them as well..very pleased with this purchase

    Item

    Back Market Case iPhone 14 Pro and protective screen - Natural material - Black Wave

    Condition

    Excellent

    Reviewed in the United States on August 17, 2025

  • G

    Gordon S.

    Purchased on July 8, 2025

    Verified purchase

    Better than anticipated but was not surprised since I have purchased other products from you in the past. You have not disappointed me yet!! Thank you much for your outstanding products and superb service.

    Item

    Back Market Case iPhone 13 and protective screen - Plastic - Black - Big Arrow

    Condition

    Excellent

    Reviewed in the United States on July 20, 2025

  • K

    Kim M.

    Purchased on May 21, 2025

    Verified purchase

    The phone arrived on time & in pretty perfect condition - 2 weeks in & no issues whatsoever! I was really needing to upgrade my camera & this quality is a big step up for me, even with replacement parts. Even the battery life will last me all day on a busy day, 10/10 would purchase again!

    Item

    Back Market Case iPhone 14 and protective screen - Natural material - Black Wave

    Condition

    Excellent

    Reviewed in the United States on June 8, 2025

  • A

    Agatha P.

    Purchased on June 26, 2024

    Verified purchase

    The arrival was sooner than was expected and am grateful for that in my postal box. Reside in a 12 story, 242 unit building where theft is prevalent. Here’s to an already successful relationship over the years. I check this app first for all my electronic needs. Not disappointed.

    Item

    Back Market Case iPhone 7/8/SE 2020/2022 and protective screen - Recycled plastic - Black Wave

    Condition

    Excellent

    Reviewed in the United States on June 29, 2024

  • J

    John C.

    Purchased on August 11, 2025

    Verified purchase

    There was no indication on the website that showed the battery heath. I was very disappointed to find that it has only 80% capacity. I like the phone itself. It's the phone that I wanted and they are not easy to find in excellent condition. I will now have to consider purchasing a new battery in the near future. I was saving over $200 buy not buying the new iphone 16E. Now I will have to spend $80 on a new battery from apple.

    Item

    Back Market Case iPhone 13 mini and protective screen - Natural material - Black Wave

    Condition

    Excellent

    Reviewed in the United States on August 25, 2025

  • L

    Larry B.

    Purchased on June 23, 2025

    Verified purchase

    This case is good material, easy to install, and protects as advertised. But..it is so smooth and slick that I couldn't get good grip on it. Therefore, I chose to order the Back Market case with the black wave which is more easy to grip.

    Item

    Back Market Back Market Case for iPhone 15 Pro Max and protective screen - GRS 4.0 Recycled plastic - Transparent

    Condition

    Excellent

    Reviewed in the United States on July 25, 2025

  • M

    Marie K.

    Purchased on March 12, 2025

    Verified purchase

    It’s just what i needed and so glad it was offered when I ordered the macbook because my last macbook was destroyed by moisture condensation after owning it for only six months. The sleeve helps me protect my current macbook from getting damaged by condensation moisture living here near the Pacific coast there is much more moisture in the air!

    Item

    Back Market Sleeve 12/13/14-inch - Soft Polyester Fleece / 100% Recycled Nylon - Black

    Condition

    Excellent

    Reviewed in the United States on March 30, 2025

  • D

    Donna H.

    Purchased on August 12, 2025

    Verified purchase

    The case is fine. The issue I have may be somewhat specific and that is I work in a dirty environment - saw dust and dirt. This material gets in the charging location (the slot at the bottom of the phone) and this eventually builds up and causes damage. The case is nice, but I need something that will protect this area from debris.

    Item

    Back Market Case iPhone 13 and protective screen - Recycled plastic - Black Wave

    Condition

    Excellent

    Reviewed in the United States on August 24, 2025

  • K

    Ksue A.

    Purchased on May 22, 2025

    Verified purchase

    This was the third purchase from Back Market and the only one that did not please me. The phone had not been reset to the default settings and I could not access the settings to be able to set up the phone. With the help of a wonderful tech support person from Apple we finally after an hour figured out what the problem was and solved it. The phone is working just fine now and I learned a few more tricks about living with electronics which I guess is a good thing! One final note the case and protective screen are great!

    Item

    Back Market Case iPhone 11 and protective screen - Plastic - Black - Big Arrow

    Condition

    Excellent

    Reviewed in the United States on June 9, 2025