The Mac Merchant's customer reviews

Overall rating

653 verified reviews

Rating details

  • Accessories

    4.8/5

  • Battery

    4.8/5

  • Lens & Camera

    4.9/5

  • Overall performance

    4.4/5

  • Appearance

    4.5/5

  • Packaging

    4.6/5

  • Shipping

    4.6/5

Reviews

  • Sonia J.

    Verified

    Reviewed 8/11/25, United States.

    Device is as advertised and have not had any issues. I was apprehensive about ordering a refurbished phone but so far I'm glad I did. Will definitely consider ordering refurbished phone from this website before purchasing a new one.

    Condition

    Excellent

    Purchased

    7/24/25

  • Bruce R.

    Verified

    Reviewed 10/6/25, United States.

    Shipped separately from the phone. The package was maybe a day or behind the phone. They were easy to set up. This company is an excellent alternative to the "sing up and get free" model. I could not participate in that anymore. So do your self a favor check out Back Market. As long as they out there this where I'll be shopping.

    Condition

    Excellent

    Purchased

    9/20/25

  • Angela P.

    Verified

    Reviewed 8/17/25, United States.

    I purchased this phone for my daughter and it works flawlessly so glad I gave backmarket a chance...and saved a lot of money in doing so! I will purchase mine and my husband next phone from them as well..very pleased with this purchase

    Condition

    Excellent

    Purchased

    8/1/25

  • Gordon S.

    Verified

    Reviewed 7/20/25, United States.

    Better than anticipated but was not surprised since I have purchased other products from you in the past. You have not disappointed me yet!! Thank you much for your outstanding products and superb service.

    Condition

    Excellent

    Purchased

    7/8/25

  • Agatha P.

    Verified

    Reviewed 6/29/24, United States.

    The arrival was sooner than was expected and am grateful for that in my postal box. Reside in a 12 story, 242 unit building where theft is prevalent. Here’s to an already successful relationship over the years. I check this app first for all my electronic needs. Not disappointed.

    Condition

    Excellent

    Purchased

    6/26/24

  • Kim M.

    Verified

    Reviewed 6/8/25, United States.

    The phone arrived on time & in pretty perfect condition - 2 weeks in & no issues whatsoever! I was really needing to upgrade my camera & this quality is a big step up for me, even with replacement parts. Even the battery life will last me all day on a busy day, 10/10 would purchase again!

    Condition

    Excellent

    Purchased

    5/21/25

  • John C.

    Verified

    Reviewed 8/25/25, United States.

    There was no indication on the website that showed the battery heath. I was very disappointed to find that it has only 80% capacity. I like the phone itself. It's the phone that I wanted and they are not easy to find in excellent condition. I will now have to consider purchasing a new battery in the near future. I was saving over $200 buy not buying the new iphone 16E. Now I will have to spend $80 on a new battery from apple.

    Condition

    Excellent

    Purchased

    8/11/25

  • Larry B.

    Verified

    Reviewed 7/25/25, United States.

    This case is good material, easy to install, and protects as advertised. But..it is so smooth and slick that I couldn't get good grip on it. Therefore, I chose to order the Back Market case with the black wave which is more easy to grip.

    Condition

    Excellent

    Purchased

    6/23/25

  • Marie K.

    Verified

    Reviewed 3/30/25, United States.

    It’s just what i needed and so glad it was offered when I ordered the macbook because my last macbook was destroyed by moisture condensation after owning it for only six months. The sleeve helps me protect my current macbook from getting damaged by condensation moisture living here near the Pacific coast there is much more moisture in the air!

    Condition

    Excellent

    Purchased

    3/12/25

  • James H.

    Verified

    Reviewed 10/19/25, United States.

    The case is great! It fits correctly and allows the various function buttons to work properly. The protective screen was a different matter; I thought I put it on correctly, but as it smoothed out over the phone screen, several bubbles were present and could not be cleared by pressing them toward the edge. I tried removing and repositioning the protective screen, but the condition persisted. I finally removed the screen and am doing without.

    Condition

    Excellent

    Purchased

    10/4/25