TurtleScreen's customer reviews

Finally made the switch from an iPhone X to an iPhone 15 and I’m so happy I chose to buy refurbished. My phone arrived in no time at all and works perfectly. I definitely recommend Back Market for all of your tech needs!

The phone was in excellent condition, everything went smooth and fast. I've ordered phones from here before and never had an issue, they do a great job inspecting them. The prices are great, I always tell people about this website when they want to order refurbished tech! Thanks!

I love it! Its exactly what I wanted and the color is stunning. I haven't had any issues, hopefully I won't have any because I love this phone. The camera is wonderful! Overall super happy

Great phone. I got it with the plans of keeping it until updates are over (2032) and I dont forsee having any issues with it. My last Samsung from Backmarket lasted 2 years after updates were no longer supported. The camera is great, great storage for photos. An upgrade to night time photos compared to the Galaxy Note 10. If the color of the phone is important to you, you should know the color is not as vibrant as it is in the photos. Very pale green, but that is not a problem if you're just putting a case over it. As for the specs and functionality of the phone, it is very good quality. Very long battery, great OLED display. Quick and snappy.

I HIGHLY RECOMMEND THIS SELLER!!! I was gonna go with excellent but I got good because it was cheaper and honestly I’m happy I did because I basically just got myself a brand new phone for $200 cheaper then asking price. The battery health came AMAZING and the phone had NO SCRATCHED OR DENTS AT ALL.

My phone looks and functions great! So glad I chose to go the back market route instead of dealing with my phone carrier. The only negative I experienced was that I payed for two day shipping and got it three days later than the two day promised window. I did order right around Christmas though, so I understand that things could’ve gotten backed up. Still, I definitely recommend both back market and the shop that did the refurbishment.

Back Market is great and never a problem with them, but the 3rd party seller of the phone sent me one with subpar refurbishing. The screen was generic and blocked the battery status and time at the top, the wifi cut out constantly, and the Android Auto would not connect at all. This an excellent quality purchase and have ordered a premium quality for a second try. Back Market has been great, though.

I ordered the phone in purple. It actually turns out to be a light lavender. I found the return procedure more complicated than necessary when all I needed to do was return the unopened box. I accidentally ordered the wrong condition (“fair” instead of “excellent,) Instead , I was required to open the box, take photos, etc. before returning it. A seal could be used to ensure the box had not been opened. I discovered my error after the order was being processed so could not cancel. So far the phone is functioning well and the model fits my needs.

I was skeptical prior to my purchase of the iPhone 13 Pro Max, but I eventually took the plunge and I have no regrets. I purchased one in excellent condition and I must say the phone looks and operate like it’s new and accepts 100% charge. The phone works great. I must also mention that the purchase process was seamless. Thank you BackMarket.

I am blown away by how phenomenal my experience has been with Back Market. I received my new phone in about 2 days, in perfect condition and it functions exactly as needed. I wanted to upgrade my previous Note20 Ultra but remembered that Samsung no longer releases models that support SD cards, so I opted for the same phone with larger internal storage capacity since I have apps that store a lot of data. I am extremely happy with my new phone, and I didn't have to sacrifice my SD card.