Wireless Source's customer reviews for all refurbished products

4.4/5

221 verified reviews in the last 6 months.

  • 100%
  • 83%
  • 8%
  • 5%
  • 4%

  • D

    Denny K.

    4.1/5

    Reviewed in United States on February 2, 2023

    Back market was great! But there’s a loophole somewhere My screen is aftermarket. I went to an Apple Store to discuss the problem with the touchscreen. They said it’s not apple so they won’t honor it and then I checked the writing for backmarket and the way I read it it’s not your problem So I paid quite a bit of money for a “refurbished” phone but it never worked as well as a stock phone. Countless calls to apple and research online to make my screen work better. In a perfect world. I’d love to get the same phone with a stock screen or a credit towards a different one. I thought it would have apple refurbished parts if it was repaired. And if it wasn’t it would work as good as the stock one. But since day 1 I’ve had issues with it and if you can find a solution that would be awesome and recommend to everyone. What can you do to make it right ?
    iPhone SE (2022)

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the September 2, 2022


  • J

    Joseph A.

    5/5

    Reviewed in United States on December 17, 2022

    I was pleasantly surprised at the quality of the product I received. I have purchased other refurbished (renewed) products from other sources, and you can always tell they are used. The Samsung Galaxy S20 I received from BackMarket looked "Good as New." I would purchase again from BackMarket without giving it a second thought.
    Galaxy S20 5G T-Mobile

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the December 6, 2022


  • R

    Rebecca H.

    5/5

    Reviewed in United States on August 16, 2022

    I bought this for my daughter who is a freshman in high school this year. It passed her inspection so need I say more?? Lol. It looked like new. Her sister already got one earlier in the year and they are identical and hers was purchased new. There were no visible scratches. Performance was normal for an iPhone. So I got the phone practically half off for an amazing phone. If you are concerned with purchasing a refurbished product, stop worrying and order! You will not be sorry. Thanks backmarket.com for an amazing customer experience.
    iPhone XR

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the August 3, 2022


  • R

    Roxanne J.

    4.4/5

    Reviewed in United States on August 16, 2022

    The phone was the correct model and amount of memory and the physical condition was great, but it was not unlocked (as advertised). When I put my Verizon SIM in and started the setup the phone told me it was locked to AT&T. I put in a very specific complaint on Back Market website and received back a very generic set of troubleshooting tips that had nothing to do with my issue of the phone not being unlocked. So I took it to the Verizon store just in case I misunderstood the setup process and the workers there told me the same thing. They suggested I request an unlock code from AT&T. When considering the options of waiting 2 days for an unlock code from AT&T vs who knows how many days round trip of sending the phone back and waiting for another one, I did get the unlock code and it is activated and working well now. Overall it was very aggravating when I intentionally ordered and paid extra to get a fully unlocked phone and was sent a locked phone. It took me only a few minutes with my SIM to figure out it was locked. Any legitimate phone refurbishment company should have been able to detect this. Shipping was okay. I wish there was a way to get it faster than 96 hours, whic ...
    Google Pixel 5

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the August 2, 2022


  • I

    Ivy D.

    4.4/5

    Reviewed in United States on August 17, 2022

    Delivery was very fast (a few days), customer service from Back Market is very good. Love the 1 yr. free warranty. The phone arrived and in good condition. No scratches or blemishes. Very pleased with the iphone XR.
    iPhone XR

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the August 4, 2022


  • C

    Carl e R.

    5/5

    Reviewed in United States on December 7, 2022

    As promised the iPad 9.7-inch 6th Gen (2018) 32GB - Space Gray - (Wi-Fi) was delivered in great condition as a Christmas gift for my business partner. We both still use the HP laptops we previously purchased from BackMarket too. Bravo BlackMarket team!!! -Carl E. Reid CEO, SavvyIntrapreneur.com
    iPad 9.7 (2018) 32GB - Space Gray - (Wi-Fi)

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the November 23, 2022


  • J

    Jacey R.

    5/5

    Reviewed in United States on December 29, 2022

    First off I got the app. Very user friendly. I could even track my package. The iPad I purchased was for my son, generation 6. The iPad was in excellent condition a d the price was amazing!! Shopping was fast!! Back Market did not disappoint! Thank so much and I’ll definitely be ordering from you again!
    iPad 9.7 (2018) 32GB - Space Gray - (Wi-Fi)

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the December 18, 2022


  • M

    Matt W.

    4.9/5

    Reviewed in United States on December 28, 2022

    I had never heard of Back Market, but took a chance based on the reviews. I found the user experience on the website very nice and my iPad arrived - just as described and it is working just fine. Best price I could find for a relatively recent iPad to replace an old one that quit working.
    iPad 10.2 (2020) 32GB - Space Gray - (Wi-Fi)

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the November 28, 2022


  • J

    Jimmy T.

    5/5

    Reviewed in United States on November 17, 2022

    The phone said excellent condition refurbished, in all honesty it felt brand new, at a super good deal as well
    iPhone SE (2022) Sprint

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the November 6, 2022


  • J

    Jason G.

    4.4/5

    Reviewed in United States on September 1, 2022

    Phone arrived on time and in better condition then expected. So far, so good. Everything seems to function and no one would know it was refurbished. I would gladly recommend this seller to anyone.
    Galaxy S21 FE 5G

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging and cleanliness

    Shipping

     

    Purchased on the August 8, 2022