Customer reviews

I ordered the excellent condition model. It arrived quickly and I honestly couldn't tell it wasn't new (other than it not coming in the original manufacturer packaging). I came from a Note 20 Ultra and am very happy with my purchase.

I was skeptical making this big purchase for a "FAIR" condition refurbished foldable device. Even with the decent discount. But the return policy is pretty good so I took a chance. Was terrified to see how damaged it would be. Front screen does have a crack in it but it is so small you can barely even see it and there is glass screen protector over top of the crack so you cannot even feel it at all or even notice it. The rest of the phone is absolutely flawless. No issues whatsoever. No other signs of wear. I assume the previous owner just didn't really like this style of phone. It came unlocked as described. Took 5 days to receive. I would definitely purchase from Back Market again. Love this phone

Like new. So far so good. I will update this review if I encounter any problem with the phone that ad nothing to do with me. Till then this phone is an excellent phone and I fo recommend.It came with no scratches

I love this site! No need to spend a fortune on new phones when you can get refurbished for half the price! And you can sell your old phone back to them!

I was immediately thrown for a loop when I noticed that purchasing the phone for MORE storage was cheaper than the lower option I had already selected but the ordering process was amazing. I ordered an IPhone 14 Pro Max - Good condition with 512gb of storage. It’s essentially a brand new phone on the outside other than the 86% battery health that came with it but beyond amazing overall.

Have been using this phone for about a month and I love it. Good price and in a like new condition. Battery health is 100% and last me the entire day and also charges to 80% in no time. Haven't encountered anything bad as of right now but after a year of usage I'm sure my answer could be different. Satisfied with my purchase, you get what you paid for.

love, Love, LOVE this phone! It's blazing fast, sleek, and oh so fun to use. And of course, the best part is unfolding it! A lot of people have issue with the crease, and it is visible (from an obscure angle that you don't use anyway) and you can feel it, but it doesn't bother me, and tbh, I hardly notice it. The condition of the phone was much better than "fair" and if I didn't know better, I'd think it was brand new. Minus one star for Back Market not shipping to Hawaii (and Alaska.) I had to ship it to a friend who forwarded it to me. the forwarding from my friend using USPS was quick and smooth. But from the vendor to my friend via UPS was a complete disaster and $hịŧshow, the absolute worst shipping experience I've ever had in my (over 50 year old) life! I would LOVE to make many more purchases with Back Market and I *would* highly recommend it to my friends and family, but until Back Market updates their shipping policy and stops discriminating against the citizens of AK & HI for no reason other than where we live (this is location discrimination, BTW) I cannot recommend Back Market nor will I make any more purchases, as the inconvenience and hassle of being forced to involve...

My Galaxy S23 is the first time I've purchased a used smartphone, and the first time I've purchased anything from BackMarket. I am delighted with the condition of the phone - it looks brand new - and works great. My overall experience with BackMarket was good, too. Communication was clear and the phone was delivered ahead of the estimated delivery date. I'm in the market for a new laptop, and I plan on making that purchase with BackMarket.

had originally purchased a Samsung from the samsung site. It was defective and they would not replace it. Wanted $200 more to replace it. Bull pucky in my opinion. Ordered the Pixel 9 Pro XL and absolutely love it! More than the SAmsung Ultra. Kind of glad I got a bad one or I would never have found out I like the Pixel more!

I ordered a Fair quality but it came in rather prestine condition. Very minor scratches that you can barely see and the phone works perfectly! This was my first order from Back Market and I would absolutely come back again.