Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,275 verified reviews

Reviews

  • Lawrence S.

    Verified purchase

    Reviewed 3/4/26, United States.

    Excellent condition. Transfer of data from my old phone was surprisingly simple and easy. The phone itself works great and has plenty of storage space. My wife’s old phone is next on the list to be replaced. Thank you for your quality products at great prices.

    Condition

    Excellent

    Purchased

    2/18/26

  • Travis F.

    Verified purchase

    Reviewed 3/3/26, United States.

    Honestly was in almost perfect condition I have no complaints great company i highly recommend them al definitely be buying from them in the future. Btw the 16 inch is very heavy so make sure you know what your doing if your planning on getting this model

    Condition

    Fair

    Purchased

    3/1/26

  • Ian S.

    Verified purchase

    Reviewed 3/3/26, United States.

    so far this device is basically flawless. the interior screen was impeccable and the frame is almost flawless with scuffs that i only notice while deep cleaning and looking really close and a very small minor mark on the front screen that i only see when the screen is black. very happy with even fair condition

    Condition

    Fair

    Purchased

    2/21/26

  • Tanessa B.

    Verified purchase

    Reviewed 3/3/26, United States.

    I am so happy with this purchase! The laptop looks brand new! No scratches, no signs of wear, nothing. It works beautifully and was exactly what I hoped for. I would 100% recommend Back Market and this seller. Amazing experience from start to finish! I’m beyond satisfied with my purchase. Five stars!

    Condition

    Fair

    Purchased

    1/29/26

  • Toby L.

    Verified purchase

    Reviewed 2/26/26, United States.

    I'm impressed with how quickly it was delivered – only 2 days! I chose the fair quality and even then, it looks pretty darn good. Screen looks great and there's just some scuffing on the sides of the phone. The screen protector was put on kinda funky so I'm gonna have to fix that myself, but it's not a big deal at all.

    Condition

    Fair

    Purchased

    2/24/26

  • Bonnie H.

    Verified purchase

    Reviewed 2/22/26, United States.

    The whole Back Market process was so smooth and transparent. I had plenty of options and price ranges, along with a quick delivery of the phone I choose, plus you paid postage to return my old phone. That’s a real win win win, in my book!

    Condition

    Good

    Purchased

    2/12/26

  • Tadaisha F.

    Verified purchase

    Reviewed 2/22/26, United States.

    So far so good! I’ve had it for about 2 weeks now & no issues. There were a couple scratches on the bottom but other than that, that was the only problem. It was slow at first but after updating I haven’t had any problems. Also the older models are known for overheating but I don’t have that issue at all. I recommend getting the excellent condition.

    Condition

    Excellent

    Purchased

    2/9/26

  • Kristina T.

    Verified purchase

    Reviewed 2/19/26, United States.

    Bought an excellent condition and it came in excellent, very minor scratches on the backside but it was super clean and works very well. The charger felt really cheap but still charges and comes with a stylus.

    Condition

    Excellent

    Purchased

    2/11/26

  • Haylee T.

    Verified purchase

    Reviewed 2/19/26, United States.

    It came super fast. I got the excellent condition and when it came, everything worked, I set it up right away and everything transferred over good. There were also no visible scratches, dents or flaws. Overall, I would rate this Experience a 10 out of 10.

    Condition

    Excellent

    Purchased

    1/23/26

  • Erick D.

    Verified purchase

    Reviewed 2/18/26, United States.

    The laptop arrived in great condition. A few nicks here and there but that was expected and nothing that concerns me. The battery life is still at 92% capacity and it runs great. This is my second laptop from Back Market and I have not been disappointed. Would definitely recommend buying from them.

    Condition

    Excellent

    Purchased

    2/13/26