Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,321 verified reviews

Reviews

  • Patrick S.

    Verified purchase

    Reviewed 3/28/26, United States.

    I’m very happy with my new phone! The price was comparable and competitive with other refurbished phone sights. The phone was in mint condition and the battery health is at 90%. The battery lasts me all day and I don’t stress about needing to charge it all the time like the phone i just upgraded from. I will use back market again when it’s time to replace this phone.

    Condition

    Premium

    Purchased

    3/18/26

  • Hannah S.

    Verified purchase

    Reviewed 3/28/26, United States.

    Great Condition for 'Fair'. There was only one little scuff on the back, and you can barely see it. The phone works great. We were recommended by our local Computer/Phone Repair place for a refurbished phone. We received the phone in two days. 10/10 Recommend!

    Condition

    Fair

    Purchased

    2/27/26

  • Zachary S.

    Verified purchase

    Reviewed 3/27/26, United States.

    Another quality, refurbished device provided via Back Market. I've purchased several devices through Back Market at this point, and I recommend them whenever I can. They've always kept me satisfied. The watch arrived in flawless condition and seems to be working without any issues. It pairs perfectly with my new refurbished Galaxy Note 20 Ultra, also from Back Market.

    Condition

    Excellent

    Purchased

    3/19/26

  • Donavan C.

    Verified purchase

    Reviewed 3/26/26, United States.

    In great condition! Honestly surpassed my expectations! I was slightly nervous because I've ordered refurbished phones off of eBay and Amazon multiple times and have gotten screwed over when it came to the phone working correctly or being in the condition they said it was in. But I'm beyond thankful my experience through here was really good with this phone! This is my 2nd time ordering from back market, first was my laptop and now my new phone, and honestly I don't think I'll be going through any other site from now on for used and refurbished technology! 10/10! Thank y'all, this was a great birthday gift to myself!

    Condition

    Good

    Purchased

    3/24/26

  • Richard S.

    Verified purchase

    Reviewed 3/26/26, United States.

    I couldn’t be happier with my Google Pixel 8 Pro! The phone arrived in perfect condition, exactly as described, and the entire buying experience with Back Market was flawless from start to finish. Setup was smooth, performance is incredible, and the device looks and feels brand new. Shipping was fast, communication was clear, and everything about this purchase exceeded my expectations. I absolutely love this phone and will definitely use Back Market again.

    Condition

    Excellent

    Purchased

    2/23/26

  • Habib shahorier T.

    Verified purchase

    Reviewed 3/26/26, United States.

    The device was like brand new. Still has apple warranty. Extremely pleased. I want to buy further in back market.

    Condition

    Excellent

    Purchased

    3/21/26

  • Joseph V.

    Verified purchase

    Reviewed 3/19/26, United States.

    I love it. It’s the best big size I can actually read it. It works good not a scratch on it. This is why I tell all my customers to come to you guys. If you want to get refurbished stuff for a cheap price I’ll send them referrals and tell them to try it. Trust me you’ll love it. I bought a lot of stuff and I’m always happy.

    Condition

    Premium

    Purchased

    3/2/26

  • Justin H.

    Verified purchase

    Reviewed 3/16/26, United States.

    The computer is excellent and I also want to add that everything I get on here is always excellent and affordable and also ships so fast. Thank you Backmarket because of you I’m able to give away computers and phones to kids and families that need them the most. I have friends who find storage lots of computers and tech that I refurbish and donate. I also purchase computers from Backmarket to add to the inventory so students can have computers for school and basic needs. Backmarket has contributed to that. I’m not getting any funding so being able to get affordable tech helps so much. Thank you for the great customer service.

    Condition

    Good

    Purchased

    3/13/26

  • Angela R.

    Verified purchase

    Reviewed 3/16/26, United States.

    This phone is in fantastic condition. I'm not sure why it had a "fair" rating. It looks new to me! It had to update and restart about 10 times and I was wondering if it was stuck in a loop, but since then it has worked great. I love that I can get a refurbished phone for a great price through back market. Thanks, once again!

    Condition

    Fair

    Purchased

    3/3/26

  • Anil V.

    Verified purchase

    Reviewed 3/16/26, United States.

    The laptop arrived in great condition and works smoothly for everyday tasks and multitasking. I also love the 2-in-1 design and the solid ThinkPad keyboard. It’s great to get a powerful laptop while choosing a refurbished option that’s better for the planet. Highly recommend!

    Condition

    Good

    Purchased

    3/2/26