Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,004 verified reviews

Reviews

  • Tamiera G.

    Verified purchase

    Reviewed 1/10/25, United States.

    I ordered in excellent condition. The product came perfect. Arrived in an apple certified refurbished box. It also came with a third-party keyboard and mouse, I ended up using my mouse and keyboard from my older iMac. But the third-party once provided work fine. I went through all of the settings, everything is exactly as it's supposed to be. Not a single scratch. Very satisfied with this purchase. Also I order on the 7th and it arrived on the 10th. It was originally estimated to arrive on the 14th but it shipped out the same day I ordered it. Very fast delivery.

    Condition

    Excellent

    Purchased

    1/7/25

  • The W.

    Verified purchase

    Reviewed 4/6/26, United States.

    Absolutely fantastic! A+ Got a super great deal on this 16" M1 MacBook Pro listed as "good" condition with a few scratches but it took a while to find them! WOW. Honestly I was expecting something ratty yet functional. I just needed a solid workhorse laptop for intraday and swing trading and this M1 Pro hits the sweet spot. I was expecting a machine with lots of wear on it, yet the one I received is in MINT condition with 93% battery capacity still on the clock. That's a solidly great number for a 5 year old MacBook Pro. And the laptop is clean as well, no grime and no oily residue on the keyboard keys, which was my only concern. I thought I might have to clean it lol. Additionally just wanted to say that I've bought from BackMarket in the past and have never been disappointed. I'm so happy with this laptop purchase that I just bought an iPhone from these guys. If you're reading this review and are "on the fence" whilst considering your purchase, don't be. You can trust these guys. And they have a 30 day free return policy. My experience has been overwhelmingly positive, super top notch, and I could not be happier!

    Condition

    Good

    Purchased

    4/1/26

  • Caritta P.

    Verified purchase

    Reviewed 4/6/26, United States.

    I bought my 4 younger kids each an iPad and the condition of the iPads were in great shape!!! I bought 2 iPhones from here last year so I knew to come back and get my devices. Thanks again back market for your superb service!! I’ll be back! 🫶🏽

    Condition

    Fair

    Purchased

    3/19/26

  • Bradley C.

    Verified purchase

    Reviewed 4/1/26, United States.

    I have had the phone for a week and I am VERY impressed. I ordered the iPhone 13 Product Red in excellent condition and it is absolutely flawless. Everything works as it should. It’s like I bought the phone brand new. I’m satisfied with the look, battery health at 98%, all original no work has been done to the device. Came with a screen protector installed and a charging cable. I will buy my phones from Back Market going forward. I am a very happy customer!!!

    Condition

    Excellent

    Purchased

    3/19/26

  • Patrick B.

    Verified purchase

    Reviewed 3/29/26, United States.

    I ordered the iPhone 15 Pro Max in premium condition on march 18, and paid for the $5 express shipping. I received it 2 days later, and although i ordered premium condition, i was still shocked at how high quality the phone was when i saw it. not a single scratch or mark on the front, back, or sides. battery health is at 100% with only 11 charge cycles. I basically got a brand new iPhone 15 Pro Max for $500 off!

    Condition

    Premium

    Purchased

    3/17/26

  • A R.

    Verified purchase

    Reviewed 3/16/26, United States.

    I recently purchased and I’m really impressed! The iPad looks and feels like new no scratches, dings, or signs of wear and works flawlessly. Everything runs smoothly, from apps to streaming, making it perfect to use. I’m so happy with this purchase and would definitely recommend it to anyone looking for a reliable, high-quality tablet at a great value.

    Condition

    Fair

    Purchased

    3/11/26

  • Joshua B.

    Verified purchase

    Reviewed 3/15/26, United States.

    Fantastic experience from start to finish. The MacBook Pro (2021) 16" M1 Pro arrived quickly, was extremely well packed, and the condition is honestly mint, it looks brand new. Everything works perfectly and the laptop performs beautifully. This was my first purchase from BackMarket and it exceeded expectations. Could not have asked for a smoother transaction.

    Condition

    Excellent

    Purchased

    3/1/26

  • Tony B.

    Verified purchase

    Reviewed 3/4/26, United States.

    I bought this in Feb 2026 and the current iPad is the 8th generation. After reviewing the specs, I thought the 7th-generation iPad Pro would be an ideal purchase based on price and functionality. The most affordable platform I found was from Back Market. It arrived within 2-3 days of purchase and was exactly what I needed.

    Condition

    Fair

    Purchased

    2/17/26

  • Margarette D.

    Verified purchase

    Reviewed 2/22/26, United States.

    This is my second time buying iPhone 11. The first time I bought mine 2 years ago and it still works good. So when my son phone broke I decided to buy the same one just different color and smaller storage since he doesn’t take a lot of storage. He likes very little on his phone so this is perfect for him. It came way earlier than expected. The battery life is great. In the future I will be coming back here. The price is great. I got excellent condition and even came with screen protector on it which I wasn’t expecting.

    Condition

    Excellent

    Purchased

    2/11/26

  • Ben A.

    Verified purchase

    Reviewed 2/19/26, United States.

    My iPhone 14 came super fast it’s it really nice condition looks great and it even came with a case on it which I think is absolutely perfect that’s exceptional service this is my 4th backmarket phone and every time it’s absolutely fantastic service

    Condition

    Fair

    Purchased

    2/17/26