Seller reviews, items and info

Approved seller with 4.2/5 Stars ratingTrusted on Back Market for

Overall rating

2,200 verified reviews

Rating details

  • Accessories

    4.2/5

  • Appearance

    4.3/5

  • Battery

    4/5

  • Lens & Camera

    4.4/5

  • Overall performance

    4.1/5

  • Packaging

    4.4/5

  • Shipping

    4.5/5

Reviews

  • Poorna sai karthik L.

    Verified purchase

    Reviewed 3/6/25, United States.

    So, this is my second iphone xs that I ordered from the back market back to back. I ordered both the phones in excellent condition and received both on 76 percent battery health which is pathetic and there is no replacement or repair option even though they have a warranty for one year. I am not at all happy with this service. They did not even meet the advertised minimum battery health percentage which is 80 percent.

    iPhone XS 256GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    3/4/25

  • Dorothy R.

    Verified purchase

    Reviewed 2/23/25, United States.

    Everything was perfect. The phone was perfect. Delivery was perfect. They help was perfect. After a bad eBay experience, I couldn’t have been more thrilled.

    iPhone 13 mini 256GB - Blue - Locked AT&T

    Condition

    Excellent

    Purchased

    2/12/25

  • Thomas P.

    Verified purchase

    Reviewed 2/13/25, United States.

    This is the second iphone I purchased from Back Market. It was in great condition and everything is working well. I will be back next time I need a phone.

    iPhone SE (2020) 128GB - Red - Unlocked

    Condition

    Excellent

    Purchased

    1/13/25

  • Dariuss B.

    Verified purchase

    Reviewed 2/4/25, United States.

    My son has nothing but good things to say about it besides the little small scratches on it. But we did select fair but it’s even better than fair. Great purchase for my son

    iPhone 12 Pro 128GB - Gold - Unlocked

    Condition

    Fair

    Purchased

    1/17/25

  • Friedrich W.

    Verified purchase

    Reviewed 11/23/24, United States.

    This iphone SE 2022 came below the advertised battery capacity. That being said, the return process on Back Market was surprisingly easy. A refund was processed within a week of shipping the phone back.

    iPhone SE (2022) 128GB - Red - Unlocked

    Condition

    Excellent

    Purchased

    11/10/24

  • Carina W.

    Verified purchase

    Reviewed 10/15/24, United States.

    I ordered a phone 9/16. It did not arrive as expected and had an undetermined delivery date. After filling out a slew of claims and talking with the Back Market team (who was very helpful by the way), we figured out on 9/30 that my package was missing or stolen. Luckily I was refunded. I ordered the same exact phone again. It arrived in a timely manner. My issue with the phone was that I chose EXCELLENT condition, which on Back Market was shown to me as having no scratches or dents. The phone I received was dead (which was inconvenient) and has a scratched screen, scratched back, dented sides and is missing color around the camera from damage. The phone works fine mechanically, which was the purpose of buying this phone, but I believe that if I'm paying extra for a phone in EXCELLENT condition then I should receive one in such condition.

    iPhone 13 mini 128GB - Green - Unlocked

    Condition

    Excellent

    Purchased

    10/1/24

  • Joyce W.

    Verified purchase

    Reviewed 8/20/24, United States.

    Hey BackMarket, the IPhone purchased was nice on the exterior yet the functionality was a little bit questionable, cause it is refurbished, one can never tell if the phone is at its full capability to be working its best, Ty, for giving your best effort to help our planet’s ecosystem😎

    iPhone 11 Pro 256GB - Gold - Unlocked

    Condition

    Excellent

    Purchased

    2/28/24

  • Matthew R.

    Verified purchase

    Reviewed 4/23/24, United States.

    Completely satisfied with the Back Market experience and the iPhone XS. Navigating the site was easy and processing quick. Communication of tracking updates was great too.

    iPhone XS 256GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    4/9/24

  • Alexandre F.

    Verified purchase

    Reviewed 3/24/24, United States.

    The iPhone 13 256 GB - Midnight - Unlocked works perfectly, but I bought it in the excellent category and it came with an opaque front camera (it looks like it's dirty internally) and a scratch on the frame

    iPhone 13 256GB - Midnight - Unlocked

    Condition

    Excellent

    Purchased

    3/8/24

  • Delaine M.

    Verified purchase

    Reviewed 3/13/24, United States.

    Arrived super fast and looked exactly like the picture. I got the "fine" condition and it definitely is, a few scratches (which I don't mind and expected) but none on the screen or camera. My only complaint is that the battery doesn't last crazy long, like by 4 pm I should charge it. I'm also a college student though who is on my phone all the time so take that as you will, very similar battery charge as my iPhone 2020 SE I got rid of to buy this one. Would buy again and maybe get a better condition :) so cheap

    iPhone 12 mini 128GB - Blue - Unlocked

    Condition

    Fair

    Purchased

    2/26/24

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