The seller sent an Oxford Grey tablet with no stylus. I was offered by Isabella to keep the tablet with at $55 dollar refund and a $25 credit that i could withdraw to purchase a stylus separately (stylus' are priced around $75). the combined amout is adequate to purchase another stylus. I accepted the agreement and after a couple days another technician, Omar, joined the chat offering me to return the item. IF the seller had what i ordered in stock, i would recieve the original item. If not, I would get a refund. This process would take as long as 19 days. I declined to go through this process and get the original agreement Isabella offered and Omar agreed. As i wait for my refund and credit over several days, Omar sends a message stating I would only get $25 refund and $25 strict store credit to purchase another stylus. I look up the availability of a stylus compatible with the tablet i was sent, and there were none. I explained this to Omar, and he says a "higher team" decided my transaction is not eligible for the refund I was initially offered and he understands how it "feels unfair" despite being charged for what i did not receive and given a refund that cannot replace the missing parts of the order, which is not unfair, but a financial loss. Even if I was to purchase a stylus separately, it comes in Oxford Grey, not blue. if I were to get a case or wrap to change the color of the tablet, it would be an additional cost that isn't not covered by the original $75 refund and credit combined, and compensation is now being further reduced to paying additional cost to complete the order.