We provide name-brand refurbished, new and previously owned consumer electronics at or below wholesale prices. We fully test any used or open box items and provide the condition of each device within the listing details. If our customers ever have a challenge we will do everything possible to make it right. Please contact us if you have any questions or issues and we will do everything we can to get back to you within 24 hours including weekends. Our hours of operation is M-F from 9:00Am to 5:00Pm Pacific standard time. We are CLOSED on the weekends and holidays.