The scooter rides fine, but I paid for “excellent” condition and received “good,” at best. The tail light was bashed in on arrival. There’s a tear in the sealant around the wiring, and white powder was splattered along the stem. There’s no way these issues weren’t known before it was shipped.
When I reported this to Backmarket, instead of refunding the price difference for the condition downgrade, they only offered a full return—which is a huge pain with an e-scooter. I’m sure that’s exactly what they’re counting on.
Don’t buy your e-scooter here. Amazon, Walmart, Best Buy, etc. sell the same model for roughly the same price, with far better guarantees and actual customer support. And based on other reviews of this seller, if I had ordered “good” condition, I likely would’ve received something far worse.
I've also noticed that they downgraded my purchase from "excellent" to "good" in my account without refunding the difference. So now I know Backmarket is really just a dishonest vendor.
This was my second purchase from Backmarket, and both times the item arrived in worse condition than described. You do the math—then buy from a company you can actually trust.
