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Verified customer reviews for Refurbished iPhone 12 Purple
1,240 verified reviews in the last 6 months.
Reviewed in United States on October 21, 2022
The iPhone 12 is cosmetically and technically perfect. From order to delivery, everything was quick and efficient. My only complaint is how much I paid for an out-of-date refurbished phone. Yes, less than what I would have paid Apple, but still more than I would have liked.
This is the second iPhone I have purchased through Back Market. My first purchase went great. Absolutely no issues with the iPhone 7. This purchase of an iPhone 12, not so good. This was a gift for my wife. The phone arrived and looked great. After many hours of restoring all her information to this 'new' iPhone 12, she realized the ear speaker (receiver) did not work. Much time and effort were spent looking online for any and all fixes for this issue, nothing worked. She also discovered this was a known issue with certain iPhone 12's. She even contacted Apple directly and followed the techs instructions. The tech verified there was indeed an issue with the phone and in order to get it fixed we would have to send it in or drop it off at an Apple store with a possible bill of at least $150 to fix. The nearest Apple store is several hours away from us. My wife needs her phone for work and can't be without it for any length of time. I contacted the seller/refurbisher (CertifiedDirect) and explained the problem. The seller basically said to buy another iPhone, transfer the data to the new phone, send the defective one back, then I would be reimbursed for the original. I offered several ...
I got this fair condition iphone 12 for only about 390 dollars and it came like it was brand new no scratches and it had a charging cable and a power adapter. The phone also had 100% battery life which is excellent for a refurbished phone.
I ordered the blue iPhone 12 fully unlocked, and in the "good" condition. I was told it was going to come in 2-3 business days and it surely did! I'm very surprised with the quality! I would have thought it was brand new! Just one scuff, but they are refurbished so that is expected. At first looking at the website I was skeptical, and scared it was a scam website because of how good the prices were! Not to mention the customer service, they were always updating me on the shipping process. After my experience, I will for sure make another purchase through the Back Market website, very impressed, and definitely recommend!
The iPhone 12 256gb is very nice, and it is in great cosmetic condition. The screen is almost perfect, with very faint almost unrecognizable blemishes. When I put a screen protector and clear case on the phone, you can't even see them. Compared to the iPhone xs I had for almost 5 years, this is a solid upgrade. I really like the new magnetic wireless charging on iPhone 12s, and not having to use the old iphone cord port which always seems to hav issues if you are a heavy user of the phone like I am. My only minor complaints are that the sound is not quite as loud on the alarm or speakerphone. I think this is an iPhone 12 issue though, and not because it is refurbished. Also, the battery health was only @ 87% health when the phone arrived. It still seems to have better battery life than what I had before, but I don't know how it will stand the test of time. Batteries I guess can always be replaced for a fee... All that said, I am very satisfied, and the battery issue is most likely to be expected when choosing "good" instead of "excellent" condition from backmarket, but you save a decent amount of money that way. Overall, a great experience with backmarket - good customer ...