This was the third purchase from Back Market and the only one that did not please me. The phone had not been reset to the default settings and I could not access the settings to be able to set up the phone. With the help of a wonderful tech support person from Apple we finally after an hour figured out what the problem was and solved it. The phone is working just fine now and I learned a few more tricks about living with electronics which I guess is a good thing! One final note the case and protective screen are great!