I have used Macs for a lot of years and I love them. My last IMac started having RAM problems and there wasn’t a way to easily replace the RAM. I selected a newer model, refurbished, checked the excellent grade box and ordered it. Could not be more pleased so far. Fast shipping, great packaging and the machine itself looks brand new. Migration Assistant helped me transfer everything on my old computer to my new computer. Great experience! Update: I have now used my newly refurbished iMac for awhile and I'm still blown away by the condition and function of this machine. It was just like a new machine when I pulled it out of the box and nothing so far has disappointed me at all.