iPhone X 64GB - Space Gray - Locked T-Mobile

I was really excited for this phone to come in. I got this phone in a “ Good “ Condition. It’s more like excellent. Battery is 100%, Performance is good, ios is good , icloud is good & storage is great. it comes with a charger cord only not a block so be aware. It was a 7day ship process. Other than that, This is the best phone i’ve ever gotten thats refurbished. I will be buying off back market again.

Purchased the iPhone X in 'good' condition to replace my husbands worn out iPhone 7, looks brand new and works like a brand new iPhone. Ever since I discovered Black Market and their refurbished products, it's the only place I go when our family needs to replace a device. I've never been disappointed with what I've purchased and I've saved lot's of money vs buying brand new products. Thank you Black Market for providing a service/products of superior quality at affordable prices.

So far so g

I phone came as advertised. Extremely happy definitely will buy from again.

The first thing to go wrong with this phone was the delivery. I was not notified that I would need to sign for the delivery, and no one was home. I would have had it delivered to my work address had I known. Three days into using the phone it started to spontaneously shut down as if the battery was dead, but it still had adequate battery life. I would have to plug the phone in and let it charge for a couple minutes, then turn it back on. The battery would be at 52% or so. I reached out to customer service and they told me I can send the phone back for repair, replacement, or refund. I asked if they can send the replacement before I send the defective phone I have only had for a week back, and was told they cannot do that. I sent the phone for r.,r., or r., a week ago and have heard nothing from BackMarket on the status, although the tracking info shows it arrived 2 days ago, and the customer service rep told me they would come to a resolution by day 3 of it arriving. I am without a phone until this is resolved. I don’t even have a phone with which to call customer care. I messaged in the original thread where I made the complaint, and it says my agent is unavailable. This is very disappointing. This is the 8th phone I have purchased from back market. I have never had an issue until now, but this is significantly less than satisfactory.

I bought this item in "Excellent" condition and it looks absoutely brand new! First time buying from Back Market so i didn't know what to expect. I will definitely be a regular customer now! Thank you!

Had some back and forth for issues that arose with the phone(s) (i.e. speakers, battery), but the seller and Back Market were awesome about responding and returns/ exchanges. Will continue to get all our phones through here!