I am very happy with this phone. And bc I feel like I got a great deal for opting for the refurbished option it makes me feel even better about it. Like I am so smart and why would I ever buy a brand new device when a company exists like back market. There is no risk bc you guys have the customer service side of things executed perfectly so I feel like the risk with buying refurbished is completely non existent. I know if anything is wrong with my item you will fix it promptly and politely. Can’t go wrong! Thanks

I order excellent and it has a few scratches. also, whenever I had it on the charger, it started to overheat, but I left it alone for a little bit and it’s perfectly fine now I needed an upgrade from my iPhone 6s so I bought an iPhone XR, overall, I’m very pleased

Got my husband an android smart phone a few years back. I had an iphone. Was disappointed in the number of incompatibilites there were between our phones, so I got him a phone just like mine, an iPhone XR. I love it. He isn't a techie, but at least I can help him out when he gets lost or hits a wrong icon.

My “new” phone and case arrived much sooner than anticipated. The phone is refurbished, but looks and operates like a new phone. I’m very satisfied with my purchase.

the phone was rated good but said battery was 88 percent it was really 86 percent, minor scratches on the sides. I've ordered fair an got better then this phone but it was under the good deal section probably cause the battery. I ordered an excellent phone one time it was perfect all in all you get what you pay for. shipping came a day early as well.

Ive had this phone for almost 5 years and it held up so incredibly well. I highly recommend purchasing a used phone through back market (my family has purchased 6+ devices through back market over the years). Customer service and warranty are excellent. Shipping is always super fast too.