This is my first apple product ever. Then i also bought magic mouse 2 from the back market. I bought this mac book in an excellent condition, Super happy and satisfied The packaging was absolutely secured with the bubble wrap. The look was excellent with zero scratches anywhere, although it was little dusty on the keys but i just dusted that off. Battery performance was excellent that was to my surprise. To be true i was suspicious to buy a refurbished apple product. But it is worth the wait and money. I ave been using it since 1 week now and no complaints at all. Sound is amazing, screen looks new and the most important battery doesnt drain. Loving it already!

Very happy with my purchase. Refurbished is the way to go. This is my second buy from here. First was an iPad. So I knew where to go when I needed a MacBook Pro. This is probably the smartest thing I have done with my money.

On original inspection I thought it had scratches and pitting, but a thorough cleaning, and it appears they were mostly grime. I was a bit surprised that the refurbishing/renewal process didn't include a good cleaning. As this was a present, I was very happy with the condition it ended up being in. The battery status indicated that the battery had been charged a total of 5 times. I don't know if that reverts back to zero when the drive is wiped or that there is a way to reset that odometer, but I'm hoping that it indicates that the battery was replaced. The one thing that remains in question is "was the keyboard replaced". Apple had A LOT of issues with their Butterfly Keyboards from 2015 to 2018, and offered a free replacement, if the computer was brought in. There is no way, to my knowledge, to know if this MacBook received one of those replacements. I tested all the keys for sticking, and everything seems to be okay so far, but I would have liked that piece of mind. Knock on wood.

Making a purchase with Back Market was simple & easy. Finding a MacBook Pro, with specs of interest made my day. The laptop is fully refurbished at a great price and includes a 1 yr warranty. The item description was clear, and accurate. The condition rated as excellent. Shipping was fast, delivery requires a signature, which I prefer. The laptop arrived exactly as described. Also with my agreement of the condition as excellent! I only became aware of Back Market shortly before this purchase. A family member recommended I check it out. I’m grateful for the suggestion, and very satisfied. I also appreciate Back Market following up regarding, my purchase, delivery and satisfaction.

My new macbook pro has so far exceeded my expectations. I am very pleased with my purchase and have since referred several friends and family members to explore your services. Thank you all for providing affordable laptops to those savvy enough to search for refurbished, and thank you for delivering exactly what was advertised. You guys rock

Honestly, I truly loved this item I purchased. I was a bit confused how the product has crumbs and really sticky when I opened the package and had to do some disinfecting but overall it was a really nice product. But I’m grateful that the seller and back market was really professional and quick about my refund. Thank you for your professionalism and compassion.