Midea MAW12H2ZWT Airconditioner

device was shipped with no protection or foam of any kind, just cardboard folded around the Air Conditioner. There was no remote control or brackets with "curtains" for the sides as unit was originally shipped with when new. Despite the original good communication with the seller, There is an issue with the timer function that was dented and not functioning. Asking for help with the problems the previous good communication disappeared, I have been ignored from unit seller and no replacement parts or service has been provided, has been a bad experience for me.