I love my new phone. It came like two days earlier than I expected. And it works like a brand new phone. I love it! Thanks for all you do, Back Market!!!

Great service and an awesome Smartphone at a very reasonable price!

I ordered a premium condition Note 20 ultra(Verizon) and it wasn't even close to that. I got it from the seller and it was poor to fair at best. a surface scratch on the back and a hard ding on the side. Not only that, the screen was burnt in meaning, there was another screen behind the one you're using that has a burnt pic of the apps into the screen. I expected better since I have done a few transactions and had no issues. I think Backmarket needs to do a better job on determining who the sellers are.

S-pen was broken.

We have had this phone for almost a year and haven’t been able to use it due to the fact that they say its locked to Verizon but when we took it to several Verizon stores and online stores it never lets us activate the phone we are at our wits end . Is it possible to get a new phone or a refund or a credit?