The seller sold me a at&t locked phone as unlocked. Also, when I tried to contact them through the info card they sent with the phone the number they provided was a disconnected line in New York. And I couldn't get the phone unlocked by at&t because the previous owner hadn't removed the phone from their account. I spent two and a half days trying to figure out if I could get this phone to work because this seller did not do their due diligence to check all of this when they "refurbished" it. Overall a very negative experience.

The product (samsung s10) was delivered before the deadline, it works perfectly, has no damages or scratches. I definitely won't buy anything new again, only refurbished when i need. Mass consumption is not good for nobody, only for the damn corporations, reuse stuff is the way.

I felt like the phone lasted the test of time. I was surprised by the durability and quality of the phone, it being refurbished, but I wound up stoked about it all as time progressed to no disappointment whatsoever.

I haven't used the phone much yet, but my experience was amazing. I wish I had known of this company sooner. A year ago I "upgraded" to an S23 from an S10, and was extremely disappointed in the camera (understatement). So, I upgraded to an refurbished S10. The phone I received was everything I had hoped it would be, and BTW, this model has the best camera ever! Seriously. Specs don't mean anything about actual performance. I had my old S10 for 4 years, and always loved it (the battery was just fading and I got swindled into a "deal" with a carrier). I stumbled upon BackMarcket in my internet search, and am completely sold on them. Finding what I wanted was super easy, the phone is in excellent condition (though a little slower than the S23 with its brand new upgraded battery), and purchasing it was seamless and easy. I received it within 5 days and though I didn't need the help, I noticed they have great online instructions and support. They checked in with me via email after my purchase. I want to add that I wish I had been able to sell my old phone here, instead of trading it for nothing with my cell carrier as part of the "deal". I will never buy a brand new phone again. I ...

This phone arrive quickly, was in perfect condition, and was easy to set up! I loved the packaging, which was really secure, and I love that devices from BackMarket always come with the accessories you need - a charget cord, a block, and a tool to open your SIM card port. This is the third phone and fourth device I've bought from BackMarket, and I've loved them all! I suggest this site to anyone looking to buy a refurbished device.

The phone has been running like a bran new phone. I was able to load the phone with no problems. My carrier is Tello. There was a small concern with the phone getting a little hot during downloading. Not uncomfortable but a little warmer than my other phones. The phone has not shut down or complained about excessive heat. Maybe it's not a problem. I do like the phone! I will be getting my next phone from you.