Overall I like the phone. But there is two annoying issues. 1. The Earpiece is messed up. When I watching content or just anything that uses the phones speakers, The Earpiece Crackles, It's frustrating because its even at half volume it crackles. 2. On the back of the phone there is Residue on the phone, It looks like the past owners case that cause it? I can't wipe it off at all. So kinda annoying but not that bad. The main issue is the Earpiece. I definitely think I shouldn't have been sent a phone with a faulty Earpiece. I like the phone its just annoying. Especially when I've brought products from BackMarket and they've been working perfectly fine with no problems. So its disappointing.