I'm really happy with the phone, but the Asurian insurance plan is terrible. The screen on my phone cracked within 10 days so I filed a claim with Asurian. I entered all of the info into their system. They acknowledged my claim and asked me to fill in a pdf with all of the same info unless I already provided it. Apparently, they wanted me to provide it again and I only learned that after spending 45 minutes on the phone. They also asked for a copy of the product receipt and insurance receipt. They should have all of this on file. The latest request is for a picture of the front and back of the phone. I wonder what the next hoop is that they want me to jump through. It feels like they are making this difficult on purpose to prevent claims. Also, Back Market is not listed as a retailer with Asurian so it's impossible to get info from them on claim status.